I have never experienced poor customer service from this bakery but I don't frequent it that often (2 reasons: my waistline and it is out of my way). Even if I did, I take inspiration from Brooke Shields on this one: nothing comes between me and my cake. Let's get one thing straight, okay? You want the most delicious chocolate cake you've ever had in your life? You come here. End of story. The carrot muffins, the coffee...everything about it is perfect. Calories? They don't count above 145th Street anyway. I've driven down from Westchester just to get a fix. I've doubled parked in front of police officers to get that sugar rush. I missed spinning classes to get in before they close. I've run across Broadway, nearly losing my shoe and my life. So, yes, it is worth it.
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all those cafe's, deli's and supermarkets get all their baked goods trucked in. This is the rare treat!! They not only make it from your basic flour, butter, eggs, milk and fresh yeast but they bake it right there in the store. Right there before your eye come out succulent danish, mouth-watering croissants, delicious muffins, and the best pastries. And the cookies-the shelves are full of them higher than your head- each with it's own flavor. Oh yes, birthday cakes, wedding cakes and holiday stuff galor. Don't forget this is local american manufacturer who must be supported-the neighborhood demands it! OVER 80 YEARS OF GREAT BAKING- JUST TRY IT FOR YOURSELF.
I ordered my son's first birthday from this location in 2006. It was the best tasting and freshest cake I have ever had, the buttercream frosting and the strawberry filling was all the rave at my son's party everyone complimented the cake and asked me where I got it. It was a little over priced but I think it is worth it. The customer service needs a little work, the girls there rush customers into their order. Don't know about the other bad reviews here, if it tasted stale I would have returned a chunk of it back to the bakery and requested some money be returned. For the price paid..it should be fresh and moist.