Most opticians are about the same - they want your money and they don't care about you because you are just another sucker, er, customer. I am pleased to say that I have finally found a notable exception - Clairmont Nichols Opticians. I recently experienced one of the finest buying experiences I ever had at CN Opticians. I needed to buy a strong magnifying glass for my almost 90 year old mother. I could not find any other optician who carried magnifiers or who knew much about them. I looked up magnifying glasses in the phone book and saw CN's listing and gave them a call. The salesman I spoke to was very polite and understanding and invited me to come the next day to sit down and compare the different models they had. The nexr day I came and met a wonderful salesman named George who took the time to explain the facts I needed to know. Then I brought in my mother who was waiting in the car and he allowed her to compare many different magnifiers. She selected the one she wanted and I paid for it. The thing we never felt pushed or neglected. No hard sell or soft sell, just the time and facts we needed to get the right magnifier. Now George did not know what I was going to buy, in other words, how much I was going to spend; I could have cheaped out or even walked out. But I did not. Of course, the one I bought was not cheap, but it was the right one and left the store fully satisfied. I only wish every store could be like Clairmont Nichols. In the perfect world, they would be. But at least I had the satisfaction of finally coming across one of the best! Very highly recommended.
Jeffrey's is great and so is Jeffrey. He has been making my glasses forever. He is incredibly patient. I made at least 5 visits before selecting one of my several pairs of glasses. He held several frames over that time and was always happy to offer other choices. Most importantly, his work is meticulous. It turns out that there are different "lenses" for "different folks" and it is not always predictable what will work. The issue especially arises in making progressives. The first time I graduated to progressives, Jeffrey stuck with it until I was perfectly happy. The second time, we moved to a new lens that was perfect from the get go. Just yesterday, I was talking to a friend who is having trouble with progressives made elsewhere. I am sending him to Jeffrey just to get the problem diagnosed correctly. I know Jeff will help him, even though there is probably no money to be made this time around. Jeff is an unbelievably good optician.
I'd say that Jeffrey was by far the most competent optician I've ever dealt with. He patientle explained why certain lenses were better for my prescription, and despite the fact that I'm generally suspicious of such advice, I ordered them and was happy to discover that his suggestion was spot on. The frames he sold me were retro-style, and when my toddler decided to rip them from my head and snap the earpiece from the frame, I went to Jeffrey's. He told me that he'd discovered that the frames were in fact fragile and unreliable and that he'd replace the glasses for free, in another frame, also at no cost. Any time I needed an adjustment, he did so gladly, quickly and with care and skill. When the glasses needed to be sent out, I picked them up on the day he said they'd arrive. He is a friendly person, to boot, and given that I'm a commited customer, it's clear that his amiability is not just some front, put on to get me to buy some more expensive product.