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Business Description
Revel in the rhythm of W New York - Union Square Hotel, located in the 1911 beaux arts Guardian Life building. Central to glamorous shopping, electric music venues and a dynamic art culture, ours is a contemporary spot for you to see and be seen.
Hours

Regular Hours

Extra Phones

Fax: (212) 253-9229

TollFree: (877) 946-8357

Brands
W Hotels
Payment method
amex, master card, visa
Location
You'll be centrally located in New York with a stay at W New York - Union Square, steps from Union Square and close to New York University. This 4.5-star hotel is close to Empire State Building and Macy's.
Neighborhoods
Union Square, Midtown Manhattan
Languages
English, Spanish
Other Emails

Categories
Hotels, Lodging
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Reviews (1425)

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07/27/2007

Provided by Citysearch - 
Overall
Olives & Bar

Not having visited the bar, which is the extension of Olives, for over a year, I was back recently. Previously, a trendy kind of crowd that was fun for people watching, it seems to have seriously deteriorated. In fact, the people are rude ""young-uns"" who will grab your seats, if you don't watch it like a hawk. And my friends and I even were harassed by a ""bridges and tunnel"" like crowd who thought we took too much space on the sofa. We paid our check and informed the management, but they seemed relatively unwillingly (or afraid?) to do anything. Perhaps we shouldn't have paid our check. Definitely unpleasant for drinks now and shockingly uncouth scene for an extension of Todd English's Olives.

06/29/2007

Provided by Citysearch - 
Overall
I'll be back...

My work's travel policy states that Starwood properties are the preferred stay. The W Union Square was the most-effective property available and I stayed for 3 nights. Great experience! The room was good sized, spotless and the staff very friendly. The bed was great! More comfortable than any I've ever slept in. Also, nice bar in the basement, Olives restaurant/bar on the 1st floor and 100's of places to experience within walking distance of the lobby. This W would be perfect for both business and vacation travel.

11/25/2006

Provided by Citysearch - 
Overall
W is for WOW

I recently stayed the W in Union Square and was blown away by the service. From the front door to the guy who checked me in to the lady who cleaned my room, everyone was professional & friendly, but not stiff. The location is perfectly convienient & the hotel itself very stylish, clean and well put together. This hotel has it all. Definetly worth the trip. I'll be back next time I am in NY.

11/05/2006

Provided by Citysearch - 
Overall
Very Good Hotel in Manhattan

We visited the W Hotel in Union Square in Manhattan. The service was very good and room were excellent.

02/21/2006

Provided by Citysearch - 
Overall
great look, poor service....

I've stayed at the W Union Square twice because of the location. On one occasion the manager simply disallowed my reservation because the previous client wouldn't move out of the room? And the hotel was otherwise sold out. Since when does someone else's bad behavior force a guest to move to another hotel? This was very inconvenient...

On the second occasion with my family, the concierge TWICE gave incorrect directions ... once to the restaurant and once to city center theater... causing us to be late to the show.

I have to agree with the reviews that suggest this is overpriced, superficially stylish but with poor service.

12/06/2005

Provided by Citysearch - 
Overall
Staff is SNOTTY - NOT FRIENDLY OR HELPFUL

Wow - this is not what you would expect from a W. The staff here is rude, the service sub-par. I expect more for the $429 I paid a night. You are paying for location only.

08/26/2005

Provided by Citysearch - 
Overall
Wherever whenever?

I moved from the W time square to the W union square during my business trip to be closer to downtown. Having been serviced by the excellent staff in Tm sq, I was really surprised to be greeted with snooty attitudes and unfriendly faces at this W. Their lack of interest in satisfying their clients is apparent. I only stayed for the convenient location.

05/30/2005

Provided by Citysearch - 
Overall
If you love Union Square

If you spend most of your time 'downtown' while in New York, you could not find a better location than the W Union Square. Excellant subway access, and several great restaurants within a few blocks. The greenmarket is wonderful, especially on Saturday.
One word of caution....the closet is tiny! 3 drawers and about 15 inches of hanging space. Otherwise, the room is fine....very comfortable bed and linens, large desk area, overall it's very attractive. (Should be at this price)

03/14/2005

Provided by Citysearch - 
Overall
Comfortable

My room during a recent stay here was incredibly comfortable but the room temperature was super cold inspite of my attempts to change the thermostat. The staff was very friendly and helpful. They even told me where to go jogging so that I could see the Statue of Liberty and told me about a great place to eat down the street that was open 24 hours. I wish my bed at home was as soft and fluffy as the bed at the W Hotel.

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