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Upper East Side, Yorkville, Upper Manhattan

Totonno's Manhattan

Pizza, Restaurants
Other Information:

Cuisine: Pizza

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Provided by Citysearch - 
Awful owner

This is one of the worst restaurants in Manhattan, owned by a nasty, mean woman. We recently ate there and our food was cold and soggy. We tried our best to ""nicely"" complain (really, we were doing our best to make it sound like we understood that the gross food was likely an accident in the kitchen) but the owner was completely confrontational and unapologetic. I have never experienced that. Go ANYWHERE else.


My gold standard for pizza

The title says it all.

Generous amount of bufala mozzerella, loaded with pepperonis, coal fired oven, absolutely perfect sauce, it doesnt get better.

I've been to several of the highly rated/famous pizzerias in new york, and this one easily stood out as the hands down winner. People love to praise places like Lombardis, why I don't know. Maybe because its the oldest one? It has an image? Well maybe at one point it was the best but it didn't come close to Totonnos.



Provided by Citysearch - 
Stay far from the manager

Nice, ample salads and fine pizza if you ask for it to be well done. The staff is fine. But the manager is one of the most offensive people I've ever encountered in a restaurant. I've grown accustomed to seeing him berate the staff, but tonight he tore into a woman and her two kids for seating themselves at a table intended for them before the table wasn't completely clean. They left. Intolerable behavior from the boss.



Provided by Citysearch - 
Worst dining experience

We went for my friend's birthday dinner and was shocked by the TERRIBLE managment. We brought our own cookie cake and was not allowed to eat it there without paying $5 PER plate. The manager came out and was terribly rude to us and RUINED our dinner. I have never experienced such rude behavior by management.



Provided by Citysearch - 
New Year's Eve Dinner Disaster

To be honest, food was clearly not our top priority on the biggest party night of the year. Totonno's was there, it didn't look too crowded, and we just wanted to get some grub on before we boozed it up. Big mistake. I already knew Totonno's had a great reputation as a pizza-maker, but I think I had heard better things about the original in Brooklyn. I probably ordered the worst thing you could order at an Italian restaurant/pizza shop: chicken fingers. Yeah, I know, what was I thinking? Well, I wasn't that hungry and I just wanted something light. My two friends ordered chicken parm, and chicken marsala, respectively. We ended up waiting almost an hour for our food, which in restaurant time, is an eternity. They kept giving us the ""one more minute"" runaround. Luckily, the food showed up before the ball dropped. Not that we felt very lucky when we looked down at our plates. They dumped four of the most unappetizing chicken fingers in front of me. How can you screw up chicken fingers? These chicken fingers looked like they had been run over by a car, breaded with saw dust, and overcooked. I refused to eat them and they took it off the bill. I could tell by my friends' plates, that their meals also looked very mediocre. The chicken marsala looked like it fell out of a Hungry Man dinner box. The chicken parm didn't look too bad, but the pasta was school cafeteria quality. Can you imagine waiting an hour for bad Italian food at $16.95 an entree? The only thing they got right was the bread and olive oil. If you do go, stick to the pizza. People who came in while we were waiting, got their pies in no time, and we're out the door already before we got our stuff.



Provided by Citysearch - 
Buyer Beware!!

I'll make this short and sweet. The place has decent pizza (although it is overpriced and usually delivered cold). If you do you a debit card be sure to check your bank statement online the next day because they like to tag on a few extra bucks.

Too bad the service is so poor and the restaurant is run by a bunch of crooks because like I said the before, the pizza is decent. CASH ONLY OTHERWISE YOU'LL BE IN FOR THE TOTTONNOS TAX.

thanks and have a nice day.



Provided by Citysearch - 

This place has the worst customer service EVER!! I had my shares of bad service but this was by far the worst. Since it was my first time there I was unsure about what to order so I took a little time deciding on my final choice but the server gave me the biggest attitude and at one point took the menu out of my hands! The food was overpriced and was not even that great. If I were you, I would save your money and goto another italian/pizza place on 2nd ave.



Provided by Citysearch - 
average pizza but horrible price gouging

so first the pizza. it has fresh mozzarella on it which some people like, some don't. i like plain old ny pizza which this was not. otherwise, it seemed high quality was normal sized pie. what i did not like, was a pie with one topping cost $20.50. remember, this is pizza...not a steak. i love pizza (it's probably my favorite food) but this is way overpriced and not good enough to cost this much.

about the management. we were there for my friends birthday, 16 of us...large group. they said since we were a large group we had to each have a minimum of $15 or they would add the difference. this is a pizza place...not a fancy restaurant. we argued a bit but to no avail. most of us were sharing pizza and even with their extravagant prices, most of us weren't spending $15. Another thing was my friend had a cake for her birthday. she wanted them to cut it for us and serve it. i can understand a fee for this, but it would be $3 a plate. for $3 i can buy my own dessert for that price and they were just price gouging. we ended up using the difference for the $15 dollar minimum for serving the cake since we weren't going to reach the minimum. so in the end, i had 4 slices of pizza and a beer for $25. a little insane? i think so. i don't plan on returning.



Provided by Citysearch - 
Good food, bad service

I have been to Totonnos twice now and both times I have left saying, ""good food but what is the deal with the staff?' The hostess has been pushy with us each time we have been and the wait staff is very spacey. (You have to ask for something at least twice before you actually get it.) The first time we went, we actually thought that the waitress was on something because she seemed so out of it and confused when she took our order which was simply pizza with one topping. The food is good, not the best I've had in the city, and if you are looking for good service, definitely do not go to Totonnos.



Provided by Citysearch - 
casual lunch

I had a hankering for a small pizza for lunch, but did not want the pedestrian stuff from all the locals, ie too much bread crust, indifferent sauce, lousy ingredients. Have had good luck downtown, but was in upper east side. Had hear of Tontonnos in Brkyln, but never get there, so tried the upper 2nd Ave place. Very quiet in mid week for lunch, but the pizza did not disappoint. $10 bucks for individual and a reasonable pinot grigio to wash it down. Very pleased.

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1544 2nd AveNew YorkNY 10028

(212) 327-2800

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1544 2nd AveNew YorkNY 10028

(212) 327-2800

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