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Tonalli Cafe Bar

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Business Details

Hours:

Regular Hours

Extra Phones:

Primary Phone: (212) 926-0339

Phone: (212) 926-0339

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Services/Products:
  • Yes
Payment method:
amex, visa, discover, mastercard
Neighborhoods:
Hamilton Heights, Upper Manhattan, West Harlem
AKA:

Tonalli Restaurant

Tonelly Cafe Bar

Unione Restaurant

Tonelli Restaurant Corp

Tonalli Restaurant LLC

Tonelly Restaurant Llc

Tonelly Restaurant

Unione

Categories:
Italian Restaurants, Mediterranean Restaurants, Coffee Shops, Family Style Restaurants, Coffee & Espresso Restaurants, Breakfast, Brunch & Lunch Restaurants, Caterers, Take Out Restaurants, Restaurants
Other Information:

Parking: Street

Wi-Fi: Free

Attire: Casual

Wheelchair Accessible: Wheelchair Accessible

Cuisines: Mediterranean, Family Style, Coffee House, Latin American, Italian, European, Diner, Continental, Cafe, Omelets

Alcohol: Full Bar

Bike Parking: No

Takes Reservations: Yes

Outdoor Seating: Yes

Price Range : Average

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Reviews

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Posted: 6/26/2010

Overall
No customer service skills

Tonalli opened as a neighborhood breath of fresh air. It has no competetion in it class.

I have had many meals there including my birthday party but I am not going to eat there or order take out again.

I walked my 83 year old stir crazy mother with Parkinson's disease the 4 four blocks down the street, she got dressed up and excited not to be eating my cooking. We were not just turned away for a private party but it was handled as if we shouldn't come back. My mother orders delivery occasionally and likes the food very much. We didnt plan this outing but I got out of work early and we made a heroic effort with the curb cutouts. We found a closed for private party sign on the door.

There are many ways to handle previously satisfied and clearly future customers but to say I should have known they were closed because there was a sign on the door or to not offer a meal at the front "bar" tables to a disabled little old lady was just bad customer relations. We were made to feel that as long as there is a private party the soon we departed their doorway the better.

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jzeleznik

Posted: 6/25/2010

Provided by Citysearch - 
Overall
Not good customer service

Tonalli opened as a neighborhood breath of fresh air. It has no competetion in it class. The food is excellent.
I have had many meals there including my birthday party but I am not going to eat there or order take out again.

I walked my 83 year old stir crazy mother with Parkinson's disease the 4 four blocks down the street, she got dressed up and excited not to be eating my cooking. We were not just turned away for a private party but it was handled as if we shouldn't come back. My mother orders delivery occasionally and likes the food very much. We didnt plan this outing but I got out of work early and we made a heroic effort with the curb cutouts which to her are mountains. We found a closed for private party sign on the door. I was in effect told I should have known that they were closed for a private party.

There are many ways to handle previously satisfied and clearly future repeat customers but to say I should have known they were closed because there was a sign on the door or that ""I sent email to my customers"" or to not offer a meal at the front ""bar"" tables to a disabled little old lady was just bad customer relations. We were made to feel that as long as there is a private party the soon we departed their doorway the better.

The neighborhood place has now become the not to go to. I might as well travel to a neighboorhood where there are 6 restaurants on every block.

The little old lady who was really looking forward to a rare night out even went up to the manager and asked if we could sit at the front tables. In effect ""your mama...""

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Tonalli Cafe Bar

3628 BroadwayNew YorkNY 10031

(212) 926-0399

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Tonalli Cafe Bar

3628 BroadwayNew YorkNY 10031

(212) 926-0399

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