I've gone to Tent & Trails a few times over the years before heading off on outdoor adventures with friends. Along with the great selection, I always receive excellent customer service. The satff is friendly and knowledgable. It's great to have a store like Tent & Trails in NYC!Provided by Citysearch
Tent & TrailsAdd to mybook
- Extra Phones:
Phone: (212) 227-1761
Fax Number: (212) 267-0488
TollFree: (800) 237-1760
- Payment method:
- master card, visa, amex, all major credit cards
- Downtown Manhattan, Tribeca
- Climbing Equipment, Boot Stores, Camping Equipment, Sporting Goods, Tents
- Other Information:
Parking: Street, Valet
Bike Parking: Yes
Wheelchair Accessible: No
Price Range : Average
I have been in the store a few times. Some days the customer service is pretty good and others they're not so good. I had really good customer service when I came in with a bag from a major competitor and had a very good idea of what I wanted and showed that I was serious about hiking. If you are not sure about what you want then you can get really lousy service. Also the hours are lousy. I work and it is very hard for me to get to the store after work or on weekends esp. when you do...view more not live in the area or have other responsibilities.view lessProvided by Citysearch
I bought a North Face fully waterproof jacket that in fact leaked water all over the place. Obviously very faulty. The woman at the store told me this was not their responsibility at all and that I had to send it back to North Face. In other words, if they sell you faulty goods, they refuse responsibility. I am absolutely disgusted with this terrible store and their disgusting attitude, and I will never shop there again.Provided by Citysearch
Went here with my husband before heading out on a camping & hiking trip. The staff was very knowledgable and spent a lot of time helping me in the decision process. The selction was very good and the prices were much better than I've seen elsewhere. This place is a keeper!Provided by Citysearch
First I call to make sure the genre of book I need is in the store. I am assured, Yes, we have that!
Then I go in the a.m. (very far from where I live) to look at the books they have. They don't have them. I tried to get people to help me. They were distracted by phones, by their morning bagels, by each other. One person tried to help for one minute and then walked away.
Thanks. Thanks for nothing. If this is the best outdoor store in NYC? Pathetic.
Picked up a North Face fleece vest here for almost 40% less than at area stores. When we brought it home, we found a tiny hole, possibly a manufacturing defect. I called the store, they said to bring it in, they examined it and exchanged it for a brand new fleece. We won't go anywhere else for North Face items now.Provided by Citysearch