Symphony 99 Inc

Shocking, shocking, shocking. They lost the retractable hood of my elderly mother's expensive winter coat, which she used her savings to buy so that she would not be cold. Shimon Kadosh, the owner, was brutally rude and verbally abusive to my mother when she went in to inform him of her missing hood. My mother is 70 years old, a cancer survivor, slight, and doesn't have an aggressive bone in her body, and this grown man berated her and escalated the interaction, accusing her of lying and refusing any credits. She was so upset and angry that she asked me and my husband to get involved. We found a warm hat for about $150 (the coat, a major purchase for her, was much more expensive, and she bought it specifically for the hood, as she gets cold and ill easily). Initially, after much haggling and abuse, Shimon agreed to pay. Then, Shimon disappeared. After I spent an hour arguing with his manager Tenzig (who accused us of fabricating the whole story and denied ever cleaning the coat and made my mother walk over again to show her ticket... and then said my mother wasn't a regular *enough* customer to merit good treatment... right, what a wonderful scam, trying to get a dry cleaner to pay for a hat... and spending weeks doing it), she offered $20. Can you imagine? $20? After a month of negotiations. My mother refused the insulting offer. Shimon even informed me that he had insurance for he loses goods, but since he denied losing this item, he refused to put in a claim. PLEASE, PLEASE, do not use this horrible dry cleaner. They put on a good front (and in fact, every time they were yelling into the phone or at my mother in person, they would stop when a client walked in) but Shimon Kadosh and Tenzig should be ashamed, not just for losing a hood, as mistakes do happen, but for so mistreating an elderly customer.

I recently brought some items in for wash and fold. Two of my work dresses came out wrinkled, and THE BRAND NEW NAPKINS I BOUGHT CAME BACK MISSHAPED AND COVERED IN GREASE MARKS. OF THE 8 NAPKINS I BROUGHT IN, 6 HAD TO BE SENT BACK BECAUSE THERE WAS NO SAVING THEM. I was then assured they could get the stains out and the napkins would still be ready by the end of the day; I needed them for Thanksgiving. THE NAPKINS WERE NOT READY, AND THE MANAGER WAS NOT SYMPATHETIC. He simply stated they had sent them out and needed more time. He showed little concern for the assurances I'd been made earlier that morning. When I later went to talk to him about refunding the amount I had spent on new napkins due to their negligence, he was even less sympathetic.



Normally I would be more accepting that sometimes mistakes happen, and in truth they ruined my napkins not my wedding dress, BUT THE LACK OF CONSIDERATION AND UNDERSTANDING FROM THE PART OF THE MANAGER WAS VERY UPSETTING AND RATHER DISRESPECTFUL TO THE CUSTOMER.



FROM NOW ON, I'M TAKING MY BUSINESS TO THE CLEANERS TWO BLOCKS NORTH!