I recently brought some items in for wash and fold. Two of my work dresses came out wrinkled, and THE BRAND NEW NAPKINS I BOUGHT CAME BACK MISSHAPED AND COVERED IN GREASE MARKS. OF THE 8 NAPKINS I BROUGHT IN, 6 HAD TO BE SENT BACK BECAUSE THERE WAS NO SAVING THEM. I was then assured they could get the stains out and the napkins would still be ready by the end of the day; I needed them for Thanksgiving. THE NAPKINS WERE NOT READY, AND THE MANAGER WAS NOT SYMPATHETIC. He simply stated they had sent them out and needed more time. He showed little concern for the assurances I'd been made earlier that morning. When I later went to talk to him about refunding the amount I had spent on new napkins due to their negligence, he was even less sympathetic.
Normally I would be more accepting that sometimes mistakes happen, and in truth they ruined my napkins not my wedding dress, BUT THE LACK OF CONSIDERATION AND UNDERSTANDING FROM THE PART OF THE MANAGER WAS VERY UPSETTING AND RATHER DISRESPECTFUL TO THE CUSTOMER.
FROM NOW ON, I'M TAKING MY BUSINESS TO THE CLEANERS TWO BLOCKS NORTH!