Posted: 5/23/2012Provided by Citysearch -
I don't usually give bad review to small local business but this is just inexcusable and I don't want others to become one of their victim again. I've purchased a voucher from Google Offers last year to Sugar bar, similar to the Groupon deal they are offering. I made the reservation a week prior to the visit, mentioned I have the Google voucher during the booking. However, when I showed up for my reservation I was informed by the General Manager - ""Hugo Astudillo"" at the front door which they can't honor the offer they sold on Google because he is new and he doesn't know anything about it. I asked him to talk to his boss or someone who has worked there before him, for whatever reason he refused to and simply said he has no knowledge about the offer without even trying to applogize. At this time I decided to call Google and have the account agent spoke to him but he still refused to do anything about it. Google informed me their account is still active, they had sold many of these vouchers for them and there is no reason for them not to honor the voucher. I am a very calm person but I was furious because they could've told me they don't honor the voucher when I made the reservation, it's not a big deal cuz I know Google would credit me back if that's the case. The way how that moron GM handle the situation just amazed me, not only he didn't acknowledge it was their fault but he was trying to say the people took the reservation in the office had nothing to do with him and not even tried to apologize. If I am the owner I would fire this guy immediately to prevent future lost of buisness. I've seen bad customer service over the years but this is on top of the list. Sugar Bar should definitely be shutdown for trying to scam the innocent New Yorkers.
Below are just some of the highlights of the shocking reviews from previous patrons:
One of my worst dining experiences. We were relegated to the 'garden' room, where you can pay $10 cover to watch the musical performance on a TV screen. While other music is broadcast through the speakers! No waiter showed for 45 minutes, then the manager took our drink and food orders. Drinks came 30 minutes later, food 30 minutes after the drinks, two of the four entres were wrong, the mashed potatoes were cold.
The service is super bad, hygiene was below standard and food was horrific.
I've been before and vowed I'd never go back because it was crowded and over priced and the food was terrible, seating in the Sugar Bar is TERRIBLE! They pack you in like a can of sardines, there is literally NO space whatsoever between tables so you are literally on top of the person sitting next to you.
Show never started even 1 hour and 25 minutes after entering the restaurant with no apologies from anyone.
Band just sat at the bar while customer look how they drank and talked among their friends instead of given them the show they had expected.
There was a very weird after taste on the food we had with some having an ammonia after taste.
You must paid an 18% gratuity that is mandatory even though waitress was not even paying attention to our orders, delivered drinks after we finished eating and had bad tasting food. Keep in mind the place was half empty so you can imagine the service you will get if this were packed.
This place was just plain awful. I took my GF and she was just as disgusted as I was. The food was so bland! We both got fish and it was chewy and tasteless. Oh they also add gratuity regardless of how many people you go with. Pure NYC ripoff. Do yourself a favor and go get a TV dinner. It will taste better then this place...
Wish I could give no star- worst experience ever! Argued about Groupon, waited one and one half hour for food, cold potatoes, tilapia instead of salmon, no
bread-could not enjoy the music-beyond bad-really sad...