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Steven & Francine's Complete Automotive Repair Inc

(14 Reviews)

527 W 36th St, New York, NY 10018

(212) 977-5556

Today: 7:30 am - 6:00 pm
Tomorrow: 7:30 am - 6:00 pm
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We Pledge That Each Customer Will Receive Personalized Service To Ensure They Are Pleased And Content With Their Automotive Repairs And Our Company

Business Description
Since 1994, we have been serving the automotive repair and restoration needs of city residents. Our family of professional employees is dedicated to getting the job done right the first time and providing you with complete satisfaction. From the most complex repair and restoration to routine service, you can count on Steven & Francine's Complete Automotive Repair Inc. for honest, dependable service. We employ licensed DMV Inspectors, ASE Certified Technicians and Certified Master Technicians. All insurance and billing claims are handled by us, saving you time and money. We also offer free towing, free estimates and our guarantee on all work.

Regular Hours

Extra Phones

Fax: (212) 977-5558

Payment method
mastercard, amex, visa
To enter our place of business take 11th Ave downtown & make a left hand turn on West 36th St.We are the first building on the left hand side of the street.
Hell's Kitchen, Midtown Manhattan

CARCO Insurance Certification

NYS Insurance Department Licensed Adjuster

NYS Licensed Inspection Facility

NYC Dept of Consumer Affairs License #1028741

NYS DMV License 7071079, NYS Licensed Repair Facility, ASE, I-Car Certified

Other Email

Auto Repair & Service, Automobile Inspection Stations & Services, Mufflers & Exhaust Systems, Automobile Parts & Supplies, Brake Repair, Engine Rebuilding & Exchange, Auto Transmission, Automobile Body Repairing & Painting, Automobile Accessories, Auto Engine Rebuilding, Towing, Automobile Diagnostic Service, Emissions Inspection Stations, Automobile Electric Service, Auto Springs & Suspension, Tire Recap, Retread & Repair, Auto Oil & Lube, Automobile Air Conditioning Equipment-Service & Repair, Automotive Tune Up Service, Tire Dealers, Automobile Repairing & Service-Equipment & Supplies, Automobile Restoration-Antique & Classic
Other Information

Specialties: Cars, Classic, Domestic, Automobiles, Autos


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Reviews (14)

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Mark and the team are great! I have been taking my Audi A3 to them for years. We travel back and forth between NYC and Cape Cod so the car gets lots of wear and tear. Mark has been fair and reasonable with maintenance needs and keeping the car in prime condition. Isabelle is lovely and I feel they have my best interest in mind.

Mark and Steve at Steve & ...

Mark and Steve at Steve and Francine's represent the best that New York City has to offer in terms of auto repair. They are honest, diligent, thoughtful, and most importantly, highly expert when it comes to keeping older cars (and newer ones) on the road. My '99 Chrysler Plymouth minivan continues to run smoothly and reliably in its old age due to the quality and thoroughness of their diagnostic and repair work which, by the way, is always estimated beforehand and priced fairly.


Provided by Citysearch - 
Very Helpful

Took my 2003 jeep liberty for an inspection and mark was very helpful in explaining the process and failed items. He gave me an estimate, but DID NOT pressure me to do the work at his shop. When i brought the car back to be re-inspected he put on my new license plates and was very considerate even though i had the work done at my cousins shop in nj.


Provided by Citysearch - 
Charging Extra for Labor for an Oil Change

I took the car in for a routine annual DMV inspection. As long as I was there, I asked for an oil change and lube. Unlike nearly every other place, which charges a flat fee, Steven & Francine's charged me a flat fee PLUS labor for the job (not including the inspection). When I saw the bill, I told him that it was bush league to do that but since I was in a hurry I wasn't going to make a stink. The look I got back looked like he knew I had caught him trying to see if I would notice. He tried to offer me a deal for the next time I came in, but I told him I wouldn't be back because of the above experience.


Provided by Citysearch - 
Steven & Francine's

We first found Steven & Francine's when we belatedly noticed that our inspection sticker was about to be out of date & went to the yellow pages. Mark (our contact) helped us right away and did what was needed to get us on the road. He explained other stuff that needed to be done but did not pressure us in any way. We drive an old car and early in the year decided to do some major repairs to keep the car going for hopefully a couple of years. Just last week the egine problem light alerted us that there was a problem. Mark took the car through all the tests needed to ascertain just what the problem was, fixed the problem and, amazingly refused to bill us! Unbeliveable! Ask for Mark.


Provided by Citysearch - 
Very Honest

My experience was very positive, Mark was helpful and honest about my vechile needs and did not push to have work done immedicately that could be put off for a while, which was a refreshing change from what I have experienced at other dealers.


Provided by Citysearch - 

The guy that works there yelled at me when I was 20 minutes late picking up my car. He got me so flustered that I left my grocery bags there. They are supposed to close at 6pm and I said I'd be there around 5pm. When I showed up at 5:20, he yelled at me cause he wanted to get out and close the shop early. I should have just left without paying him the $365 he overcharged me.‎


Provided by Citysearch - 
Not satisfied

Not happy with the exorbitant estimate.


Provided by Citysearch - 
Fast and easy

I didn't realize my inspection sticker was about to expire until the day before it was up. Of course this was Sunday morning. I did a search and couldn't find a single shop to get an inspection. When I called Steven and Francine's amazingly somone picked up the phone! I was able to make an appointment for first thing the next morning. By noon on Monday I had a brand new inspection sticker! Great place!

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