Steven & Francine's Complete Automotive Repair Inc
527 W 36th St, New York, NY 10018
Fax: (212) 977-5558
CARCO Insurance Certification
NYS Insurance Department Licensed Adjuster
NYS Licensed Inspection Facility
NYC Dept of Consumer Affairs License #1028741
NYS DMV License 7071079, NYS Licensed Repair Facility, ASE, I-Car Certified
Specialties: Cars, Classic, Domestic, Automobiles, Autos
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Mark and the team are great! I have been taking my Audi A3 to them for years. We travel back and forth between NYC and Cape Cod so the car gets lots of wear and tear. Mark has been fair and reasonable with maintenance needs and keeping the car in prime condition. Isabelle is lovely and I feel they have my best interest in mind.
Mark and Steve at Steve and Francine's represent the best that New York City has to offer in terms of auto repair. They are honest, diligent, thoughtful, and most importantly, highly expert when it comes to keeping older cars (and newer ones) on the road. My '99 Chrysler Plymouth minivan continues to run smoothly and reliably in its old age due to the quality and thoroughness of their diagnostic and repair work which, by the way, is always estimated beforehand and priced fairly.
10/18/2010Provided by Citysearch -
Took my 2003 jeep liberty for an inspection and mark was very helpful in explaining the process and failed items. He gave me an estimate, but DID NOT pressure me to do the work at his shop. When i brought the car back to be re-inspected he put on my new license plates and was very considerate even though i had the work done at my cousins shop in nj.
09/02/2010Provided by Citysearch -
I took the car in for a routine annual DMV inspection. As long as I was there, I asked for an oil change and lube. Unlike nearly every other place, which charges a flat fee, Steven & Francine's charged me a flat fee PLUS labor for the job (not including the inspection). When I saw the bill, I told him that it was bush league to do that but since I was in a hurry I wasn't going to make a stink. The look I got back looked like he knew I had caught him trying to see if I would notice. He tried to offer me a deal for the next time I came in, but I told him I wouldn't be back because of the above experience.
06/07/2010Provided by Citysearch -
We first found Steven & Francine's when we belatedly noticed that our inspection sticker was about to be out of date & went to the yellow pages. Mark (our contact) helped us right away and did what was needed to get us on the road. He explained other stuff that needed to be done but did not pressure us in any way. We drive an old car and early in the year decided to do some major repairs to keep the car going for hopefully a couple of years. Just last week the egine problem light alerted us that there was a problem. Mark took the car through all the tests needed to ascertain just what the problem was, fixed the problem and, amazingly refused to bill us! Unbeliveable! Ask for Mark.
05/01/2010Provided by Citysearch -
The guy that works there yelled at me when I was 20 minutes late picking up my car. He got me so flustered that I left my grocery bags there. They are supposed to close at 6pm and I said I'd be there around 5pm. When I showed up at 5:20, he yelled at me cause he wanted to get out and close the shop early. I should have just left without paying him the $365 he overcharged me.
04/08/2009Provided by Citysearch -
I didn't realize my inspection sticker was about to expire until the day before it was up. Of course this was Sunday morning. I did a search and couldn't find a single shop to get an inspection. When I called Steven and Francine's amazingly somone picked up the phone! I was able to make an appointment for first thing the next morning. By noon on Monday I had a brand new inspection sticker! Great place!