This was the worst hotel stay I have ever had, and I am certainly disappointed given the standard of Sheraton hotels that I have come to expect as a frequent traveler. I arrived in mu room to be greeted by the smell of smoke in this ""smoke free"" hotel. After informing the front desk, I was told there was nothing that could be done, but they may be able to move me to another room in a couple of days. I visited the Duane Read store a block away and got some Febreeze and opened the window to air out the room. Upon my return, I attempted to adjust the temperature controls, which were broken. I was able to adjust the ""fan"" speed on the wall unit, but not the temperature itself. Two days later I was provided with a fan, and in the meantime was miserable. Even with the fan, it was still hot enough in the room that I had a great deal of trouble sleeping throughout the stay. Eventually, a call was placed to the manager, who assured me an engineer would be up to take a look at the AC unit promptly...I never saw him. Breakfast was ordered the night before and never received. The manager apologized profusely and informed me that he would clear the room service bill to date (not even the equivalent of one night's cost of a six night stay) and upon preparing to check out, found that this was not done either. Customer service was not in the vocabulary. Repeated commitments were made and never followed through with. There are much better hotels in the area at comparable prices. I ave stayed at the Hampton Inn, the Doubletree...and even the Ritz at Battery Park had comparable pricing, none of which I have ever had such issues with.
Do yourself a favor and explore your options.