03/22/2010Provided by Citysearch -
i have now been to both the NYC and Miami outposts of this operation more than once, and I can assertively recommend the food, especially if you are looking for some hearty but refined artisan pasta dishes.
however, on each of my visits, there was something noticeably wrong with how these places operate.
on one visit, after waiting at the bar for 30 minutes past our reservation time, the four of us were escorted by the hostess to a table for two (not a tight 4-top, an actual table for 2), only for the hostess to realize that she had made a mistake and asking us to wait at the bar some more. Another 15 minutes at the bar and no apologies from a manager, no complimentary offers, only an apparent entitlement to wasting your time.
on another visit, my wife ordered as her main course what i had had as an appetizer. nevertheless, my placesettings were set up for the same course twice, naturally throwing off my wife's placesettings off completely.
on yet another visit, when the waiter informed me that the wine had selected was not available, recommending me an entirely different varietal and price point than what i had originally ordered, and not showing up with the wine until about the same time as our appetizers arrived.
i will say that the food compensates for a portion of this missteps in service and attitude, however, you go here expecting a remarkable experience on all fronts, but the ultimate result always finds a way to fall noticeably short of it.