OK, So we're new to this area so we took our family dog here to get a groom for the 1st time. He's a 6 year old Lhasa Apso, to give a good idea of his size and style one would expect from a groom. He came back from the groom with hair that was completely uneven, a horrible razor burn cut under his chin and his face and ears were not groomed at all. <br>OK, had the Manager (the weirdo creep other mention here) been congenial, heard our complaints & refunded us the $80 (an outrageous price for this groom), I'd have written a review that reflected good business management. However, the fact is the "manager" was rude and uncooperative. The groomer, poor girl, is just not a good groomer and blamed our dog's "hair" on why it took her so long to groom him. She told us he was biting her which is either a lie or she was handling him roughly which is possible because he kept backing away from her when we went in to show them the issues and get a refund. We've never had ANY groomer ever complain about this dog, in fact, the opposite, the last groomer from upstate NY wanted to adopt him. <br> <br>The groom was incomplete, our dog has a gaping weeping cut from razor burn, the hair that was cut is a total chop job and most importantly, the manager is a complete creepy JERK. Oh I should also mention what a DUMPY HOLE the place is. <br> <br>I shudder to think how our dog was treated behind that sheet that says (groomer area) in the back.