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Pet Palace

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Downtown Manhattan, West Village
Pet Stores
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Price Range : Below Average

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02/02/2012Provided by Citysearch - 
They're crooks

Beware of these people. I have a very sick cat with bowel incontinence recovering after two vet visits and found a solution would be a dog cage so I passed there as I live nearby. I was shown two cages. One that I was told was around 89 another 110...I said I want the larger one.I paid with a credit card. They insisted on delivering for free so who would argue that. I'm three blocks away. He said it would take an hour.

Three hours later a guy showed up with the smaller cage and
...view more an extra ""gift"", some sort of small suede pad...Seeing it was the wrong item I refused the extra gift and asked he please get me the correct size cage I'd paid for...i tipped $5 already for all. He returned with a dog gate. When I said it was the wrong item...(it's now after 8 pm) he sat down in my condo hallway, ACTUALLY CROSSED HIS LEGS AND SANK TO THE CARPET IN THE HALLWAY AND LEANED AGAINST THE WALL, at first I thought he doesn't speak English, then I realized HE DID, after he kept insisting it was the right ""size"" (it was a 42"" dog gate when I'd bought a 42"" long cage), and I said please get me the right item, THE SAME ITEM AS BEFORE BUT IN 42"" IT'S A ""CAGE"" as my cat is stressed (she'd been locked in a bathroom overnight and I didn't want her going through another night like that) He said...""Oh do I have to do that now?"" He left INDICATING he would when I said ""it's 3 blocks away what's the problem?""...I waited until 10...he didn't show.

By midnight I called my credit card company, told them the situation, they said the money had gone to pay them but I could dispute it when the bill shows up...I had them note it in their system.

At 9 am I started calling. Nobody picked up. I called 3 more times. Nobody picked up. By 9:45 I walked over...the store had been open. The same individual who sold me this cage was there I said your guy delivered the wrong item twice when he expressed surprise I hadn't gotten the item. I accused him of attempting a bait and switch...he said ""Oh no no no it was the guy I wasn't here."" The item, as there was only one of each size, was still up on the high shelf, the 36"" cage they'd attempted to deliver on the floor where it had been brought he was LYING.. the delivery guy had said they don't have a warehouse and there were only the two cages in the store, one of each size. The sales guy, again, said ""Oh I will bring it over,"" exactly what he said the day before. I asked a woman buying there to please wait as I wanted someone as a witness he'd admitted that he'd sold me the larger cage, which she did, and demanded he get it down for me to take in a cab OVER HIS PROTESTS.

Halfway back I saw the item was marked ""$99.99"" right on the front of the box so not only had they attempted a bait and switch, he'd overcharged on that item, goodness knows about the others as I'd bought a ton of stuff and my bill had been over $200. I'm thinking ""how nice, they'd deliver free"" and he'd known he'd overcharged.

I am holding onto the box with the price marked on it and will continue my dispute through Visa for the difference as I wouldn't dream of going into this place again because they are crooks. Beware. Don't EVER ask them to deliver to you...and look at the price on something before they ring it up. THEY ARE CROOKS.

I fully intend to report the incident to the better business bureau because it should be on the record.

Perhaps if I didn't have a sick old animal, who desperately didn't want to be locked up an additional night, risking her rehabiitation that could be horribly setback by stress that may well mean I'll have to have her cleaned out at the vet again for another couple of hundred, OR SHE COULD HAVE DIED just from the stress lasting another night, I wouldn't be posting this...but people running a shop catering to animals who maliciously did what they did in this situation shouldn't be running this sort of business as animals depend on us.

DON'T buy
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Pet Palace

109 W 10th StNew YorkNY 10011

(212) 727-0525

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Pet Palace

109 W 10th StNew YorkNY 10011

(212) 727-0525

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