In mybookPets Collection (edit)
Added to your pets collection.
Removed From mybook!

We took this business out of your pets collection.

Pet Palace

Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Business Details

Hours:
Do you know the hours for this business?
Sponsored Links
Neighborhoods:
Downtown Manhattan, West Village
Category:
Pet Stores
Other Information:

Price Range : Below Average

More »

Less »

Reviews

Review this business:
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

fantasycreature
02/02/2012Provided by Citysearch - 
Overall
They're crooks

Beware of these people. I have a very sick cat with bowel incontinence recovering after two vet visits and found a solution would be a dog cage so I passed there as I live nearby. I was shown two cages. One that I was told was around 89 another 110...I said I want the larger one.I paid with a credit card. They insisted on delivering for free so who would argue that. I'm three blocks away. He said it would take an hour.

Three hours later a guy showed up with the smaller cage and
...view more an extra ""gift"", some sort of small suede pad...Seeing it was the wrong item I refused the extra gift and asked he please get me the correct size cage I'd paid for...i tipped $5 already for all. He returned with a dog gate. When I said it was the wrong item...(it's now after 8 pm) he sat down in my condo hallway, ACTUALLY CROSSED HIS LEGS AND SANK TO THE CARPET IN THE HALLWAY AND LEANED AGAINST THE WALL, at first I thought he doesn't speak English, then I realized HE DID, after he kept insisting it was the right ""size"" (it was a 42"" dog gate when I'd bought a 42"" long cage), and I said please get me the right item, THE SAME ITEM AS BEFORE BUT IN 42"" IT'S A ""CAGE"" as my cat is stressed (she'd been locked in a bathroom overnight and I didn't want her going through another night like that) He said...""Oh do I have to do that now?"" He left INDICATING he would when I said ""it's 3 blocks away what's the problem?""...I waited until 10...he didn't show.

By midnight I called my credit card company, told them the situation, they said the money had gone to pay them but I could dispute it when the bill shows up...I had them note it in their system.

At 9 am I started calling. Nobody picked up. I called 3 more times. Nobody picked up. By 9:45 I walked over...the store had been open. The same individual who sold me this cage was there I said your guy delivered the wrong item twice when he expressed surprise I hadn't gotten the item. I accused him of attempting a bait and switch...he said ""Oh no no no it was the guy I wasn't here."" The item, as there was only one of each size, was still up on the high shelf, the 36"" cage they'd attempted to deliver on the floor where it had been brought back...so he was LYING.. the delivery guy had said they don't have a warehouse and there were only the two cages in the store, one of each size. The sales guy, again, said ""Oh I will bring it over,"" exactly what he said the day before. I asked a woman buying there to please wait as I wanted someone as a witness he'd admitted that he'd sold me the larger cage, which she did, and demanded he get it down for me to take in a cab OVER HIS PROTESTS.

Halfway back I saw the item was marked ""$99.99"" right on the front of the box so not only had they attempted a bait and switch, he'd overcharged on that item, goodness knows about the others as I'd bought a ton of stuff and my bill had been over $200. I'm thinking ""how nice, they'd deliver free"" and he'd known he'd overcharged.

I am holding onto the box with the price marked on it and will continue my dispute through Visa for the difference as I wouldn't dream of going into this place again because they are crooks. Beware. Don't EVER ask them to deliver to you...and look at the price on something before they ring it up. THEY ARE CROOKS.

I fully intend to report the incident to the better business bureau because it should be on the record.

Perhaps if I didn't have a sick old animal, who desperately didn't want to be locked up an additional night, risking her rehabiitation that could be horribly setback by stress that may well mean I'll have to have her cleaned out at the vet again for another couple of hundred, OR SHE COULD HAVE DIED just from the stress lasting another night, I wouldn't be posting this...but people running a shop catering to animals who maliciously did what they did in this situation shouldn't be running this sort of business as animals depend on us.

DON'T buy
view less

Was this helpful?YesFlag Abuse
Sponsored Links
Map & Directions
People Also Viewed
Send to Phone
Pet Palace

109 W 10th StNew YorkNY 10011

(212) 727-0525

Send this business listing as a text message to a mobile phone.

Cancel

Your text message was sent.

To opt out at anytime, send the word STOP to YP411.

To get a help message, send the word HELP to YP411.

There was an error sending your text.

Please try again.

Terms: The recipient of this text message may incur charges depending on their wireless carrier. Not all carriers are currently supported.

E-Mail
Message Business

What would you like to know?

Cancel

Sorry!

We were unable to send your message. Please try again later.

Add a Photo
Pet Palace

109 W 10th StNew YorkNY 10011

(212) 727-0525

  • Photos should be in .gif, .jpg, or .png format
  • Photos should represent this business (ex. storefront, interior, services/amenities offered, etc.)
  • Photos must not be of an objectionable nature (offensive, profane, pornographic, obscene, etc.)
  • All photos submitted are subjected to YP Terms of Service
Add a New Collection
Oops! There was a problem saving the new custom collection.
Please try again.
Collection Name cannot be empty
Upload a Photo
(optional)

Remaining Characters: 100

Remaining Characters: 500

Cancel
Save
We just redesigned yp.com! Do you like it?
× Not a Fan

× Thank You!

Feedback