Terrible. Rude. Horrible. Mean. Evil. DO NOT DO BUSINESS WITH THESE PEOPLE.
I work in the food business and occasionally I find myself in the dilemma of having to go to this place. They do have a good selection and some hard to find stuff. When I do go I will search high and low in every nook and cranny of the store before I'll actually tuck my tail between my legs and go up to ask a question just to have the response barked at me. I always walk out of NY Cake and Bake wondering why I ever go there and vowing to NEVER go again. Unfortunately sometimes I simply have to for work. The funny thing is most people feel negatively about this place. You needn't look further than the reviews you can find online by googling them. People are treated horribly, rudely, hung up on, berated...and this is by the store's owner.
Recently I needed red cupcake liners for a photo shoot. They do have a good selection so I decided to bite the bullet and go. I looked online to see their hours, 10-6. OK, I had to head that direction anyway and planned my trip to get there before they closed. I get there at 5:45. I walk up, try to open the door, locked. I can see there are customers in the store. Through the tiny window in the door a large, bouncer looking dude says ""we're closed!""
""But, it's 5:45. The hours on your sign say you're open til 6. Please, I know what I want, where it is, I'll be out before you close. Please.""
""Please, your hours say you're open til 6, it's not 6!""
This transaction went back and forth. I waited for him to open the door for a customer who was leaving and stuck my head in the door, asking to please let me in and if i could speak to the manager.
""We're closed"" and he began closing the door on my foot. Lucky me I was wearing boots.
I never got my cupcake liners. I yelled some obscenities, I'm not proud. I'll never go back, this time I mean it. Someone please open a shop to run these jerks out of business. The model is simple - you treat your customers like human beings.