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Milk & Cookies Bakery

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Business Details

14

years

in Business

Hours:

Regular Hours

Extra Phones:

Phone: (212) 243-8836

Sponsored Links
Payment method:
all major credit cards
Neighborhoods:
Downtown Manhattan, West Village
AKA:

Milk & Cookies Bakery LLC

Milk and Cookies Bakery

Categories:
Bakeries, Restaurants
Other Information:

Parking: Street

Bike Parking: Yes

Wheelchair Accessible: No

Price Range : Average

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Reviews

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04/09/2010

Provided by Citysearch - 
Overall
DO NOT CALL THEM

I too spoke to a fresh manager. I am not sure they even know how their phone system works. Skip the frustration and go to one of the better options in the city!

12/17/2009

Provided by Citysearch - 
Overall
Do not use their gift service

The person taking my order, turns out to be the manager, sounded aggrieved to have to spend his time on the phone with me. I called two days later, the day that my client should have received the order, and nobody could find it. I was told someone would call me back and nobody did. I called back at night and was finally given a tracking number. For some reason, our order was sent by second day air, despite the fact that our client's location is a one-day ship from the store and that I was sending the client fresh cookies! I called the manager and he does not care. He kept telling me that they automatically ship overnight, although the tracking info states 2nd day air and our client did not receive them the day after they shipped. I will not use them again, although I was hoping to have a new vendor for year-end gifts.

06/25/2009

Provided by Citysearch - 
Overall
Good cookies, bad service

The cookies are delicious. It's the service that needs help. A couple of times I have walked in but was ignored for several minutes. One time I was told it was very busy and they'd be with me in a minute but there was no one else in the store.

04/15/2008

Provided by Citysearch - 
Overall
average product and service

I live a couple blocks from Milk and Cookies, and I must say, they do a very good chocolate chip cookie when they haven't been sitting out all day. Service can be a bit slack.. they once actually ran out of milk, so not only were they unable to serve a simple glass of milk with cookies, they couldn't make any of the milk/coffee drinks they have on offer. Granted, there was only one girl working the counter, but if that was me, I would have closed the store for the 3 minutes it would take me to run to the corner bodega to grab a couple gallons. Another time, I ordered 2 ice cream sandwiches to go, and the girl gave them to me on plates. When I asked if I could get them in bags, she just gave me the bags and I had to pack them at the counter myself while she watched me get melted ice cream all over my fingers. Maybe these cookies are affecting brain cell count. Overall, if you're in the neighborhood, try to stop in. If you're not, don't bother making a pilgrimage.

03/24/2008

Provided by Citysearch - 
Overall
Decent little place.. Glad I gave it a second chance.

I went to M&C on St Patty's day for the first time. The dark chocolate toffee cookie I ordered was hard and I can count how many chocolate chips is in that cookie (5 chips?). I was disappointed. Maybe because it was 11pm at night, the cookies had been sitting there for the whole day... But the rice crispy is still fresh and home-made that I decided to give it another chance. Went again in 2 days, I made the right choice this time: chocolate chip cookies and double chocolate. They are way better. They are soft and filled with lots of chocolate chips!!! Took some friends there yesterday. Tried 6 different cookies. Not all of them are amazing... some (cinnamon, chocolate mint, chocolate toffee, white chocolate macadamian) are not good. But chocolate chips cookies and double chocolate are great. We had their organic milk too - YUM!!! I recommend their chocolate chips cookies, double chocolate cookies, and rice crispy.
I also agree with the comment below that the decor is not that sweet and cozy.. something is missing. And now that I'm reading other reviews... I wish I knew this place BEFORE the change in ownership - agree that cookies are not always fresh and chewy and warm, agree that cookies are NOT bursted with chocolate chips. Need to continue my cookie-hunt!!

03/03/2008

Provided by Citysearch - 
Overall
no longer great - not even good anymore

new owners have destroyed this gem. the previous interior was adorable. it looks like a cheesy and cheap deli now. while the recipes were passed along from the previous owners, i think they neglected to give all the details as the cookies just arent the same. furhtermore and really most important is that the sweet ambiance is gone.

11/23/2007

Overall
omg fabulous

You open the door and you encounter the most wonderful aroma. You taste the samples and you want more. This is the best place for cookies and more.

11/16/2007

Provided by Citysearch - 
Overall
That's the way the cookie crumbles!!!!!

Having gone back to Milk and Cookies Bakery, I just love their new decor, its so clean and open. Who knew the place was THIS big? :-) Old, dusty curtains- be gone!
The cookies are better than ever and the overall quality of products is so improved. (Love the new baskets!)There are no longer employees standing outside smoking or on the phone (when they should be inside taking care of customers, that always bothered me.) The whole new staff is professional and knows how to wait on all customers.
So, go back and give it a try- but only if hot fresh cookies and Ronnybrook farm milk are your thing. YUM!

11/16/2007

Provided by Citysearch - 
Overall
AMAZING COOKIES AMAZING SHOP

I just finished reading some of the reviews for the adorably delicious Milk & Cookies. I have to say - I'm totally confused! Milk & Cookies has completely perked up the block. The owner clearly has a love of cookies and of serving them to people. I absolutely love going there and get a real kick out of the down home feeling. I mean where else can you get a cookie - a terrific one at that and a smile - in the middle of the city. The spot is adorable - and I personally LOVE the paint job. My only wish is that I lived on the block so I could eat there EVERY day.
Keep up the good work Milk & Cookies - don't let these negative nellies get you down!!

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Milk & Cookies Bakery

19 Commerce St Frnt 2New YorkNY 10014

(212) 243-1640

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