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Martin Brothers Wine & Spirits

CLOSED NOW

Today9:00 am - 10:00 pm

Tomorrow9:00 am - 10:00 pm

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Business Details

Hours:

Regular Hours

Mon - Thu9:00 am - 10:00 pm

Fri - Sat9:00 am - 11:00 pm

AKA:

Martin Brothers Liquor Store

Martin Bros Liquor Store

Category:
Liquor Stores

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05/26/2012
Disagree with previous reviews

My husband and I are simply amazed to read all this praise about Tyrone, who, in our estimation, was arrogant and knew virtually nothing about the wine he recommended. We almost always got home to find it barely potable. I wonder why he was fired. No one has asked that question. I can only say that the way he carried on at the store in his big cowboy hat so full of himself, bossing other staff around, leaving custome... view more

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05/14/2011
Agree with three previous reviewers

I no longer shop there unless I absolutely have to. It's a pity because the selection is good. The new owner/manager was not only rude to me in an unwarranted way, but spoke to a wine rep in a tone and style that said more about her than I cared to hear. I bought my first wine there when I came to NYC over fifteen years ago. I was a loyal customer. No more. And I take my company's reception orders elsewhere now. Pity... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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03/10/2011
Unfortunate Decline

Have to agree with the two prior reviews. Tyrone was a great person and had excellent taste in wine, from high-end vineyards to everyday bargains. You can see a marked decline in the wine selection since he left, and nothing close to the high level of customer service he provided. What a shame.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
02/04/2011
Vile, Horrible store, Used to be great.

Martin Bros used to be a GREAT store. Tyrone, the extremely knowledgeable sommelier, treated you the same if you were spending $10 or $299, and never gave you a bad recommendation. Then the new owners came in. A woman with an English accent was not only cold and unhelpful, but took me (I am white) before two other customers who were ahead of me, and black. I was appalled, and insisted she serve those ahead of m... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
08/03/2010
Horrible owner fired best worker of 20 years

Do not go here! Tyrone worked there for 20 YEARS! He was dedicated and cared about every customer. Well, this new owner just fired him for no good reason! She just tossed him out! What kind of a human being does that?! Please boycott this store. This woman does not deserve your patronage! Please, if you are working class or care about them, share this with everyone.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
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Martin Brothers Wine & Spirits

2781 BroadwayNew YorkNY 10025

(212) 222-8218

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Martin Brothers Wine & Spirits

2781 BroadwayNew YorkNY 10025

(212) 222-8218

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