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LUSH Cosmetics

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Business Details


Regular Hours

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Payment method:
discover, amex
Union Square
Downtown Manhattan, Greenwich Village, Midtown Manhattan, Union Square

Meyers Cosmetic Shop

Cosmetics & Perfumes, Cosmetic Services, Skin Care
Other Information:

Parking: Street

Bike Parking: Yes

Wheelchair Accessible: Yes

By Appointment Only: No

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Posted: 3/4/2011

Provided by Citysearch - 

I really really want to like this Lush. And for me, the service was acceptable but the products just did not work for me so I cannot give it a high rating. This is my first time at Lush and my friend raved about the hand treatment and products so I had high expectations, hut I'm sad to say that I'm highly disappointed. I had Amanda help me and she gave me the hand treatment. Except it wasn't very ""handtreatment-y"". She spoke well of her product and gave me all the facts then she smear big chunks of products on my hand and was just like ""okay, now massage it in"" SERIOUSLY? I know that I'm not in for a manicure and it's great that she's generous with her products but the amount she smear felt like I could have used it on my whole body and it's sort of difficult to ""massage it in"" to your own hands when you have a big chunk of product on both your hands. Then, she explain about cleanser, toner, moisturizer, face mask, and hair products. She tried to talk about lotion and soap as well but I didn't have the need. While she was informative about the product, she was not knowledable about I feel like that's lacking. I just think that it's important to identify skintypes as well if you are selling skincare, perhaps in the And I know it will sound mean, but it didn't help that she had bad skin (Sorry! but it is important that the person preaching about how to take care of skin knows how to take care of skin) And when I asked if I could receive samples of moisturizer to see if it is right for me, she said she can't do that...but when I went back for an exchange, another saleslady gladly gave me samples. So my second visit was good-ish. I went in for a return, they said they can't do that because I used a coupon and they don't know how to. So I did an exchange and they kept my receipt. Which is bad because now I don't have a receipt.'s the product review: Solid Shampoo-It lathers, yes...but I feel like it leaves the hair flat and the smell is too natural in a way that it seems very unnatural for your hair to smell like that. I got New! and Godiva and both is just eh shampoo. The face remedy is what ruined things for me. Perhaps it works for most people, but not for me. I'm not going to list the products but I got the cleanser, toner, and moisturizer and to sum it up-everything is oil based and that is not good for my skin. Before this, I've tried to find a skin routine but fail to do so, so just decided to not use any products and that actually worked out great and my skin was clear (I also regularly do facials) but I felt like I should protect my skin and was hoping that lush would be my remedy. WRONG. Basically, my skin broke out. So service is okay. Return policy is usually good, I suppose. Products...way too expensive and does not work for me. Disappointment to the max.


Posted: 7/1/2010

Provided by Citysearch - 
I'm a LUSH!

I love LUSH products (especially the winter-only Snowcake soap and the berry scented items- The Comforter Bubble Bar, You Snap The Whip Body Butter and Sweetie Pie shower Jelly).

The store specific review: Nice sized store, never too crowded - even during the after X-Mas soap sell-off! The salespeople at this location seem to be slightly less pushy than at Herald Square. I like to browse and sniff without being bugged every second. Go in with an idea of what you'd like to get and their prices by checking out their website.


Posted: 4/21/2010

Provided by Citysearch - 
So ordering online!!

SO while I do like some of the products from LUSH, I don't like how everytime I go into the store I get attacked and questioned by every employee. Even when I tell them I don't need help, I still get followed and asked questions. I always get a basket handed to me even when I say I'm just looking. The girls are just overly animated there, its like they were trained to be peppy robots. The store is just so small that the scents compete with each other. I think I'll just stick with ordering online and bear with the high shipping prices or I'll head to the SoHo store


Posted: 12/14/2007

Provided by Citysearch - 
Worst service ever !!!!!

I was in Lush a few days ago to purchase some new shampoo, and i am not sure on what the womens name was that was helping me, but she had curly blonde hair and she was about 5'1 or so and i felt she was pressuring me to buy more products along the way. The way she came off as way very nasty, rude and greedy. I was asking her questions about the new shampoo bar and she was like oh well you really should get the conditioner and i was like well i already have a conditioner i like and she was like well the conditions here are better and gave me a dirty look. I really hope she gets spoken to or fired, because i am always purchasing lush items and not once have i been pressured to buy products even my girlfriends were saying how she was very pushy with there products.

Please do something about this. Horrible service.

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LUSH Cosmetics

7 E 14th StNew YorkNY 10003

(212) 255-5133

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LUSH Cosmetics

7 E 14th StNew YorkNY 10003

(212) 255-5133

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