Posted: 3/4/2011Provided by Citysearch -
I really really want to like this Lush. And for me, the service was acceptable but the products just did not work for me so I cannot give it a high rating. This is my first time at Lush and my friend raved about the hand treatment and products so I had high expectations, hut I'm sad to say that I'm highly disappointed. I had Amanda help me and she gave me the hand treatment. Except it wasn't very ""handtreatment-y"". She spoke well of her product and gave me all the facts then she smear big chunks of products on my hand and was just like ""okay, now massage it in"" SERIOUSLY? I know that I'm not in for a manicure and it's great that she's generous with her products but the amount she smear felt like I could have used it on my whole body and it's sort of difficult to ""massage it in"" to your own hands when you have a big chunk of product on both your hands. Then, she explain about cleanser, toner, moisturizer, face mask, and hair products. She tried to talk about lotion and soap as well but I didn't have the need. While she was informative about the product, she was not knowledable about skin...so I feel like that's lacking. I just think that it's important to identify skintypes as well if you are selling skincare, perhaps in the And I know it will sound mean, but it didn't help that she had bad skin (Sorry! but it is important that the person preaching about how to take care of skin knows how to take care of skin) And when I asked if I could receive samples of moisturizer to see if it is right for me, she said she can't do that...but when I went back for an exchange, another saleslady gladly gave me samples. So my second visit was good-ish. I went in for a return, they said they can't do that because I used a coupon and they don't know how to. So I did an exchange and they kept my receipt. Which is bad because now I don't have a receipt. So....here's the product review: Solid Shampoo-It lathers, yes...but I feel like it leaves the hair flat and the smell is too natural in a way that it seems very unnatural for your hair to smell like that. I got New! and Godiva and both is just eh shampoo. The face remedy is what ruined things for me. Perhaps it works for most people, but not for me. I'm not going to list the products but I got the cleanser, toner, and moisturizer and to sum it up-everything is oil based and that is not good for my skin. Before this, I've tried to find a skin routine but fail to do so, so just decided to not use any products and that actually worked out great and my skin was clear (I also regularly do facials) but I felt like I should protect my skin and was hoping that lush would be my remedy. WRONG. Basically, my skin broke out. So service is okay. Return policy is usually good, I suppose. Products...way too expensive and does not work for me. Disappointment to the max.