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LensCrafters

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Business Details

33

years

in Business

Hours:

Regular Hours

General Info:
With a mission of helping people look and see their best, your New York LensCrafters has a passion for eyes. LensCrafters located at 6 E 23rd St offers the best selection of the latest trends in eyewear from leading designer brands —and an on-site lens finishing laboratory for the fastest service & most personalized prescription. Associates at LensCrafters are trained to provide you with personalized eye health service throughout your experience. Eye exams are available from Independent Doctors of Optometry at or next to LensCrafters in most states.
Extra Phones:

Fax: (212) 614-9348

Sponsored Links
Brands:
Armani Exchange, Brooks Brothers, Burberry, Carolee, Coach, DKNY, Docle & Gabbana, Emporio Armani, Essential Eyewear, Maui Jim, Michael Kors, Oakley, Polo, Prada, Ralph, Ralph Lauren, Ray-Ban, Sferoflex, SunGear, Third Culture, Tiffany & Co., Tory Burch, Versace, Vogue
Payment method:
amex, cash, check, discover, master card, visa
Location:
East 23rd @ Broadway
Neighborhoods:
Midtown Manhattan, NoMad
Associations:
OneSight Foundation
Categories:
Optical Goods, Eyeglasses, Optometrists
Other Information:

Parking: Street

Wheelchair Accessible: Yes

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Jae2183
06/24/2010Provided by Citysearch - 
Overall
THEY ARE TERRIBLE

ordered contacts through them after my appointment even though my gut was telling me to go to 1800Contacts. The pick up date was June 3rd.

Due to a family emergency I had to go out of town for a few weeks. I called to say someone else was coming to get them and they said that because of HIPPA I had to fax it in writing. That seemed reasonable enough, but the salesman I talked to was very abrupt and unpleasant. I sent the fax and called back 30 minutes later to make sure they'd recei
...view moreved it. The same abrupt salesman answered and put me on hold for TEN MINUTES. How long does it take to find a fax?! I hung up and called back.

Someone else answered and within 60 seconds told me there was no fax received. I re-faxed and called back 15 minutes later.

A third sales person answered and confirmed receipt of the fax--but wait, she asked if I had ever received a call from them saying my contacts were indeed in. I said no, and off she went to investigate. ANOTHER TEN MINUTES ON HOLD. Again, I hung up and called back.

I was greeted by the first salesman, who, after I explained the situation, put me on hold for five minutes only to come back and tell me that yup, they'd received the fax. I ALREADY TOLD YOU THAT! Did they have my contacts? He had no idea.

Another five minutes on hold. He comes back--its missing a box. I yelled at him that my pick up date had been June 3rd so how were they STILL missing a box? He gave me a shpiel about new employees and people putting orders in regular stock and off he went to look. After *another* five minutes on hold he came back and said that no, one box was indeed missing. I expressed my outrage and demanded that they mail me the missing box, as I had no desire to ever set foot in there again. He agreed and...as I had been all day, I hung up.

The eye exam was satisfactory, if pricey, but DO NOT ORDER CONTACTS FROM HERE. Use 1800Contacts instead. Save yourself the time and aggravation I wasted with these people.
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LensCrafters

6 E 23rd StNew YorkNY 10010

(212) 982-7850

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LensCrafters

6 E 23rd StNew YorkNY 10010

(212) 982-7850

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