I decided to have my MILESTONE birthday party at Lair because it was one of the best options recommended to me by Shecky's Party Aid. I emailed back and forth with a promoter (I guess) who set my party up for me. After I described my group, she told me that I can do an open bar for $30 for two hours, would get a wristband for free since it was my party, and get a bottle of champagne, vodka or sangria, but just pay the $40 tip. After agreeing to set up the $30 open bar, I said ""well, that doesn't mean everyone has to do it, right"" and she said ""no, it's just preferred because we've had people who will pay for an open bar and give drinks away to people who aren't doing the open bar"". I said ""I guess I could understand that, but we're an older group. Anyway, you're not going to turn anyone away who decides to come for a drink or just stop by, are you"" and she said no, but suggested they come on the later side, which I thought was weird.
Upon arrival, I met up with about half of the number of people that would be there. Unfortunately, it was the first snow of the season and a few people weren't there on time or unable to come at all. Regardless, two people who I didn't expect to show up were there for an hour before my party drinking at the bar. When I arrived, I was ""greeted"" by a guy who told me had me that he had speak to the party booker because my two friends weren't buying the open bar. I was like ""seriously, I can't make them do the open bar!"". So, I ironed that out with the girl on the phone because I told her ""If you're going to give us trouble, we'll go somewhere else right now"". She said ?no, it?s fine?, so we stayed.
Unfortunately, while the first group of people got there and enjoyed themselves, I learned slowly, text by text, that people were getting turned away for one of the following:
1. Wearing sneakers (while I don't usually advocate wearing sneakers to a ""nice"" bar, it was snowy and people INSIDE the bar already had sneakers on)
2. Not wearing a dress (a girl wasn't wearing a dress but was wearing cute jeans, cute shoes and a cute sweater, much like 99% of everyone else in there)
3. Not wanting to pay for the open bar
4. Not wanting to pay for the open bar when there was 15 minutes left
5. Saying they were just there to meet A friend (After I heard they were turning people away, I told them not to say they were with me and the bouncers told them ""No, we know you're here for a party, who is it?"" SERIOUSLY, I can't make this up)
Yes, they were turning people down who came from the UWS, Harlem, Brooklyn, Queens and yes, NEW JERSEY.
At this point, there were nearly 15 of us there, which yes, is a decent turnout, but I couldn't just ask them to leave after we already spent money on the open bar. Yes, they even charged me for the open bar even though I was promised a free birthday wristband. At the time, I said ""Fine, when you can talk to the party booker, and she tells you that she offered me a wristband, give me my money back"".
So, once the open bar was over - which my friends and I took very full advantage of since we were stuck there - Lair did follow through on ONE promise, which was a free bottle of Grey Goose. At this point, I was so irritated that I wanted to leave the bottle there, but my friends convinced me to try to make lemonade out of the rotten lemons, so I tried.
I may not be a business owner, but I do understand how to run a business as well as a thing or two about customer service. The attitude I got from certain staff members was absolutely disgusting, and as I said, I offered to take my party elsewhere. While Lair tries to be a fancy schmancy bar, the lack of customer service and attitude just destroys it. Sure, it's a nice bar, and I'll even overlook the two guys puking outside or the suspicious guy near the bathroom, but I can't overlook them seemingly going out of their way to make customers miserable.