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- 1515 Broadway Tower
- Theater District, Midtown Manhattan
- Dessert Restaurants, Ice Cream & Frozen Desserts, Family Style Restaurants, Caterers, Restaurants
- Other Information:
Cuisines: American, Family Style, Dessert, Ice Cream, Pastries
Posted: 2/25/2011Provided by Citysearch -
Based on lack of customer service, I would not recommend Juniors.
On a lunch trip to Juniors in July 2010, my mother-in-law suffered an injury which now, 9 months later, still has not been rectified. During lunch, my mother-in-law went to the ladies room. When she walked in the door, the janitor accidently sprayed a heavy cleaning chemical in her face. While this was unintentional on the part of the cleaning person, my mother-in-law suffered severe burns and eye strain. The injury was so extensive, she and her friends had to cut-short their Day Trip and my mother-in-law had to go the doctor as soon as she returned home. At the time, the Manager was apologetic and offered to comp the meal. After making the gesture, he quickly disappeared, and never followed through on his promise.
I'm writing this review, because I think it's unacceptable that Juniors would treat a customer like this. While I can't speak to the quality of the food, this incident clearly demonstrates terrible customer service and lack of respect for visitors to NY.
This is a ""tourist trap,"" and clearly Juniors has little regard for creating repeat customers.
Posted: 1/6/2009Provided by Citysearch -
A group of us went here for breakfast and had a great time. The food was delicous and of course the cheesecake was the best. The wait staff was very accomodating to our group, they actually held a table for us for a 1/2 hour. The only complaint I have is that the food was expensive, which I guess is to be expected in Times Square area. Watch out for the final bill the wording can be very tricky, the receipt says the amount of the 'suggested' tip is 15-18%, instead of saying that the 18% gratuity was already included in the bill. Buyer beware of the service charge on your bill, that is the tip....
Posted: 6/11/2008Provided by Citysearch -
I agree with most of the reviewers here. The cheescake is YUMMY but the food is just so-so. One note about the devils food and carrot cake cheesecakes is that there are layers of actual cake mixed in with layers of cheesecake. If you are a cheesecake purist, you will probably find that a little weird. The cake part was moist though and tasted good to me! I ordered a salad, it wasn't very cold and it was drowning in dressing. The service was awesome!! I haven't had a such a friendly, competent, and attentive waiter in a long time. There was a short wait to be seated which gave me enough time to look over the HUGE menu. All in all, I would recommend Juniors only for the cheescake. I think they should ax the huge menu and focus on fewer items and do them well!
Posted: 6/2/2008Provided by Citysearch -
Junior's made their name with their cheesecake and it definitely didn't dissapoint. The crust was flaky and thin but still held up without falling apart. The cheesecake itself was incredibly smooth and light. Too often cheesecake can be super sludgy and heavy and that can leave the diner feeling ultra guilty or ill after eating a piece. Junior's cheesecake slices are moderatly sized so that a normal human can consume one with minimal guilt. Junior's does serve other deli styled food, which are average compared to what you can get at other New York delis but it is definitely worth a visit, even if just for the cheesecake.
Posted: 4/15/2008Provided by Citysearch -
I was very impressed with this restaurant. The location was perfect. It was a VERY busy establishment which USUALLY means that it's a good place to go -- we were right! They have an extensive menu with just about everything you could imagine. The portions were generous, the prices were good, and the quality was very good as well. Also impressive were the wait staff. Our waitress was VERY busy but she was still attentive and we never had to wait for anything we needed. It was also amazing that they could work as quickly and efficiently as they did without bumping into tables or chairs or clients (this is not always as easy task in NYC restaurants). I will definitely go here again when visiting the city.
Posted: 10/10/2007Provided by Citysearch -
I've was born and raised in Brooklyn and have eaten Junior's CHEESECAKE before my taste buds were fully formed! Real New Yorkers DO NOT GO TO JUNIOR'S TO EAT A MEAL! They go to Junior's for the CHEESECAKE and Desserts! That's were the rest of you posters messed up! Junior's is well-known strictly for their CHEESECAKE and Desserts. You don't see them selling millions of deli sandwiches on QVC for goodness sake! What you do see is them selling millions of CHEESECAKES and other desserts. If you looked at the take out line, you would have seen most people ordering CHEESECAKE and desserts and prompty leaving. I now live in NC and if I go to NY to visit family (which is at least 3 times per year), I can't come back to NC without a Junior's strawberry CHEESECAKE. I would not recommend Junior's for a meal, sandwich or anything else but (say it with me, people) the CHEESECAKE! If you MUST have a full meal, then cross the bridge into Brooklyn and go to the original Junior's restaurant in Brooklyn!
Posted: 8/13/2007Provided by Citysearch -
My mom and I went in on a Saturday night at 10:35 pm and it was busy but that is what you get in NYC we found out being it was our 1st trip to NYC. However, our wait was not long but the waitress didn't have a clue! We kept having to repeat ourselves and she seemed lost. She told me that fries came with my $10 BLT but when it came out NO FRIES and she told me she didn't say that. She said they come with the $9 Grilled Cheese but not the BLT OK! Next my mom ordered a $2.25 glass of tea but recieved NO refills. OK!We ordered our cheesecake and german chocolate cake to go....ready to get out of there. It was absolutely delicious but the meal was not to die for and the service was not so great either. I found it quite expensive for the experience.