I'm hoping I stayed at this hotel on an off day because I have to admit to being disappointed on several counts. I got in late and decided to order dinner in. The food was cold when it arrived 15 minutes later than I was told. I couldn't seem to get the room temperature to my liking because the thermostat didn't seem to work or react properly. On the plus side, the beds were very comfortable and the rooms seem to be very tidy.
- Extra Phones:
Phone: (212) 246-5252
Phone: (212) 719-0171
Primary Phone: (212) 246-5253
Primary Phone: (212) 246-2289
Phone: (646) 397-9969
Phone: (212) 247-1000
Phone: (212) 247-1009
Phone: (212) 246-5253
- Payment method:
- all major credit cards, master card
- Theater District, Midtown Manhattan
RPH Hotels 48 St Owner LLC
RPH Hotels 48 St Owner
Six Continents Hotels Inc
R P H Hotels 48 St Owner LLC
Serafina - Time Hotel
R P H Hotels 48 St Owner
Serafina At Time Hotel
- Other Information:
Wheelchair Accessible: Yes
Overall bad experience. We chose this restaurant because we were staying at The Time hotel and the restaurant was right downstairs. This dinner was a celebration and part of our friend's bachelorette party, so we were all in a good mood and ready to celebrate. One of the staff members of the restaurant made an indecent comment to one of my friend's and the manager on site did nothing to rectify the situation. Not only were we paying customers of the restaurant but we were also guests ...view moreof the hotel and it was extremely unprofessional and rude. The food was decent although there isn't a bathroom in the restaurant. You have to take and elevator to the second floor of the hotel to use the restroom and it was disgusting, the board of health should close it down. We were all looking for a great place to set the tone for the evening. We all went in happy but after that experence, left in a really bad mood. :(view less
I had dinner here last night before I caught a Broadway show. The food came out do quickly I was amazed and grateful since I didn't leave that much time for dinner. everything was delicious, from the bruschetta to the goat cheese salad, the pasta and then the chocolate souffle with ice cream. loved it.
Forget about the fact that the rooms are tiny (even for Times Square), have no dressers, no counter in the bathroom and you don't even have room to turn around in the shower... \r
I'VE NEVER STAYED AT A PLACE WITH MORE PATHETIC SERVICE., and lack of caring about their customers. I felt like I was on Candid Camera. In one room, I had two lights, a TV, a minibar and a most importantly, a thermostat that didn't work. Didn't really care about the lights and the minibar...and it took...view more all day, but they finally fixed the TV. Despite repeated promises, though...could never fix the thermostat and get it below 78-degrees in my room. \r
Even speaking to ""the boss"" was a complete waste of time. I spoke to the General Manager (Christopher Mallon) who told me that he would make sure the room is fixed immedaitely, told me I would get one of my nights complimentary, told me I would be invited back, etc. He never made good on any of his promises to rectify the situation...and since I left, has never returned a phone call of an e-mail. \r
Needless to say, in 3-days, the room was never fixed, I couldn't switch into another room...and certainly never got the credit that I was promised. Even room service was horrible. It took three calls and 45-minutes to get a bucket of ice, and ordered dinner one night that was cold by the time it got to my room. It was really like a bad joke.\r
There are some great hotels in Times Square. This place isn't one of them...and obviously they don't care about taking care of their customers, either. Simply put...I feel like I was blatantly screwed...then lied to by the General Manager. I hope this review will prevent somebody else from having the same experience I did.view less
Was pleased with our stay at this hotel. Great location and great value (we found rates for $149/night!). Given the price and general experience no real complaints. However, don't give 'highly reccomended' feedback based on some fine points. In general, rooms and hallways needs a little updating and refurb $ spent on them. Carpets were a little worn/grungy which is a little gross for nice hotels. Same for window shades, bed spreads etc. All fabrics need a good cleanse and update...view mored. Similarly on the bathroom shelving and other furniture. Needs a good re-do. Again, for up to $200/night no biggie but would be mad if paid more and place was lacking on the fine points. Very cool lobby and bar was hot on Fri night!view less
This was a super value. The location was perfect for Midtown stay. The bed was very comfortable, the room clean, and the toiletries were super. We had a great stay and would stay there again. We had a queen room and it was a good size for a NYC room. The design is very workable. The only bad thing was the clock radio was missing and we never did get one. The avant garde atmosphere was a nice change from standard hotel stays.
Having lived in NYC for two years, I was a bit weary of the place's location right on Times Square. No need! The staff was very accomodating from check in to 6 am check out. The rooms may not be balls out superdesign you find at other boutiques, but all was clean, neat and well kept. And of reasonable size.
The bar was quite enjoyable, too. Although it could open a bit longer for my taste.
Special mention to the restaurant for food and service.
I'd go back in a heartbeat! My fiance and I loved staying at the Time Hotel. Located in the heart of the theater district, we found attractions easy to get to. The hotel's lounge is awesome, and we thought the staff was unbelievably helpful. While our room (blue) was somewhat small, the comfortable bed and trendy decor made up for it.