Bad Service, Bad Experience, possibly illegal Practices
We heard about Honey through a BuyWithMe coupon, so we decided to try it. Unfortunately, it was not a good experience.
On the bright side: the atmosphere and DJ music were good (cool mix of old jazz classics with downtempo chill and electronic lounge).
The dark side:
The coupon was good for drinks, but not good for the happy hour drinks (which wasn't listed on the coupon anywhere). Fair enough (?), except the drinks listed on Honey's website (that made us want to come), weren't on their bar menu any longer. None of the other drinks on the regular bar menu sounded good, so we had to spend money on the happy hour drinks.
SO, instead of just drinking, we needed to order food to make up the value of the coupon credit. Since we had already eaten dinner, we decided on dessert.
We mostly enjoyed the chocolate fondue, but they give only a small amount of fruit with which to dip, so there is a lot of extra chocolate wasted at the bottom of fondue pot. Their menu indicated we'd also be getting some sort of Italian cinnamon cracker, but what we got were just regular old graham crackers.
What really made the experience irreparably bad, though, was that when we got the check they had tacked on an automatic 20% tip (and they tipped on the tax amount, as well). We found this unacceptable, since we prefer to tip on actual quality of service, and also not to tip on tax. While our server was competent, everything that happened once we questioned the automatic 20% tip caused the experience to be bad. We waited for one half hour to speak with the ""manager"" (Tanesha), whom we say talking animatedly (apparently socially) at the bar for at least 10 minutes before coming to our table.
Their position was that everyone was charged (and presumably paid) the automatic 20% tip. We stated again that this was unacceptable. They had already taken our credit card before we realized they had automatically added the 20% tip and tipped on tax, so we asked for them to tear that up and we would pay cash.
Finally, after some back and forth, we told her what we were going to pay: $10 cash for the 2 happy hour drinks we had ($5 each). And then the $30. coupon would cover the fondue. Tanesha seemed to agree to that. We left the $10. we owed, but didn't tip the server to protest the horrible treatment we had received (sorry to the server, but the management was to blame for both a bad policy AND making us wait 30 minutes to talk with the manager).
No where on the coupon does it state an automatic 20% gratuity will be added (many other coupons state it upfront, which is acceptable).
FYI, the next day at dinner in a different restaurant our waiter received a 50% tip, due not only to his excellent service, but also because their establishment did not add automatic gratuity to our meal (which we bought with a coupon, too).
The final straw (and that which forced us to write this bad review) is that upon arriving home, we found out that Honey had actually run our credit card afterall, for an additional $17. We are having our bank reverse this charge since it was agreed that night that Honey would tear up our credit card and let us pay cash instead. THIS IS THEFT, HONEY!
I highly recommend AGAINST going to Honey because of their unethical (and probably illegal) practices.