THE Worst Customer Service EVER!
Let me begin by saying that 4 of us are in the restaurant business, so we have sympathy for the service industry and have a high level of tolerance for things that could happen. Last night, Friday, coming with a large group, 40-45 people. We had a reservation and tables were set up in the far end of the restaurant. Our group was one of the first to arrive, 4 adults & 2 young children. Seated promptly, our server took our drink orders and we gave our food orders since it was getting late. It took 15-20 minutes for 3 glasses of wine, and a cocktail to be served. Another half an hour later, we asked our server about our food and her response was that she had to wait for the rest of the table. That's almost 50 minutes later; 2 adults had just arrived and sat at the table and there were still 2 empty seats. I don't know when they thought it would be appropriate to serve the food, especially since no one cared to ask if anyone else was coming. About 10 mins later, they served the children their food. Another 10 mins passed we asked the person who appeared to be the floor manager about our food, she quickly said the food will be out soon; I guess she felt the 6 & 5 year olds were going to finish their meals and jump in cab home themselves. At the same time, someone at our table asked for a drink, she took the order & hurried away, never asking anyone else if they wanted anything, which would have been nice since we were still waiting for our food. At about 11:30 pm, we asked the server to split our check since we were leaving before the others, she returned with a check for the entire table. Really? additionally, only after our 3rd complaint did the server apologize. I guess 45 customers were not important for the management. Just when we thought it couldn't be any worse, they had the audacity to add a 20 % gratuity to the check. Gratuity is defined as: A FAVOR or GIFT, usually in the form of money, given in RETURN FOR SERVICE. I don't know what else to say.