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Horrible Experience - My Poor Pup
Provided by Citysearch
WARNING: DO NOT TAKE YOUR DOG HERE TO GET GROOMED!!! This has been the worst experience ever - My poor pup has to live with his horrible haircut. Thank GOD - I can cover most of his hair cut with a sweater and a hat. Groomer has no experience - hair cut was choppy and undone and he didnt even cut all his nails.. When I picked up my dog- he was shaking and whining like his was hurt. It took me two hours to calm him down - NEVER AGAIN - YOU SUCK GROOMERS - NEVER AGAIN!!!
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Watch out: PET ABUSE.
Provided by Citysearch
Please, for those of you who care about your pets, DO NOT send your dogs here while this man I am describing is still working here. I used to shop here all the time because they had good organic treats for reasonable prices and a good selection of Ruff Luv clothes. My friend and I came in to browse and we watched the small dog play area and saw the ""tech"", as they call their employees, be aggressive with all of the dogs. He picked them up by their throats, and a couple of them by their necks, which I understand, but them he would fling them across from a couple of feet in the air without crouching down. And I'm talking about tiny dogs with potential knee and hip issues who shouldn't be landing on their legs after being thrown in the air. He hit a couple of dogs who got extra loud as I came closer to the window and would roll his eyes when the woman in the large dog area would say something to him. A dog had peed on the floor and he grabbed the mop to clean it up and A Cavalier King Charles had followed him to put it back and he hit the dog with the dirty mop!! While I was watching this, another man had made a comment to the staff and ""Charlene"" claimed it was natural to be picked up by the scruff and they were just ""playing"". As I was leaving, my friend saw the web cams and said, ""so that's why that guy keeps sitting in that corner, the camera isn't on him!"", I had noticed the web cam is only on the slide and no dogs hang out there, they are either in the ""time out jail"", or sitting by it with the ""tech"". I watched for another minute and a Maltese had peed near the slide, the ""tech"" walked over and kicked it, where it fumbled and slammed on its back into the slide, the ""tech"" then got the broom, walked toward to a cream French bulldog sniffing the pee, and kicked it and my friend and I gasped really loud. Once again, Charlene claimed they were ""just playing"", and I clarified that the MAN in the room KICKED the Maltese and frenchie. She walked over to him, said something to him and he nodded his head. I was really upset about this so I called them and asked about the situation, and once she asked if my dog was a client of theirs, and I had answered ""no"", all common courtesy went out the window. I asked her if they were animal lovers or if this was just a job to them, she claimed the French bulldog went after the broom and he HAD to kick the dog, what a lie!! I reiterated what I saw, and she said they were understaffed and he must've been overwhelmed, but they still had to run a business. After raving about her online reviews and the fact they had a web cam, she said she was just a supervisor and the manager had to deal with him. PLEASE DO NOT SHOP HERE OR BOARD YOUR PET HERE.
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Uncaring and Inattentive Staff
Provided by Citysearch
I liked Happy Paws website and they got great reviews online. I brought my dog for her first day of daycare. Right away I didn't like it. It was extremely crowded and cramped with no room for the dogs to run around. But they said it was busier than usual because of the holiday weekend. Fine. What really upset me was the apathetic staff and they completed neglected the dogs. One person is not enough to watch so many dogs. There were dogs humping each other in the corner and two dogs fighting- one had a pug pinned to the ground and clamped down on the pug's neck for a good minute or two- and the ""supervisor"" never saw this or stopped it. The supervisor for the big dogs didn't realize I was there and CHUCKED a water bottle at a group of little dogs. He also rattled the cages to get them riled up. I would not trust these people with my dog and I would advise you not to either.
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Worst place in the city for grooming
Provided by Citysearch
I took my Lhasa here several times and EVERY time they acted like they were doing the BIGGEST favor for me by grooming her. Ummmm you should be thanking me for the $90 pricetag! Get real people, don't be a groomer if you can't handle a dog! She came back twice with razor burn and once they just sliced off a little pimple she had on her foot. When you call and complain they deny everything and they always blame everything on your dog. Funny that no onther groomer has ever had so much trouble grooming her. I am telling everyone I know, and I work in the Pet industry, STAY AWAY FROM THIS HOLE!!!!!!!!
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Must check out
Provided by Citysearch
I gotta say this place is great. The place is huge and when they took me to tour the area where my dog sleeps, I couldn't believe how clean it is. The kennels are HUGE. Even though I have a yorkie, she stayed in a kennel that was big enough for a 100+lb dog. When I used to go to another boarding place, they just dumped all the dogs in one room overnight. Oh happy paws even have over night security to monitor the dogs. I was gone for 2 weeks and expected her to come back all smelly like the other place, but to my surprise they washed her without charge. She seems pretty happy and healthy. I say she is healthy because they actually told me what her weight was when I dropped her off and what her weight was when I picked her up. I didn't even expect them to give me such details. \r I really enjoyed having her there.
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My dog likes Happy Paws
Provided by Citysearch
this place is great. They have consistent employees. I have couple of friends that also take their dogs here for daycare and everyone is happy with the webcams. service and large spacious rooms. Nothing but great remarks for this place. \r I was late at work one day and couldn't pick up my dog. I called them and immediately they made accomodations to drop off my dog to my home since my girlfriend was at home. I really think they take their time to make sure everyone is happy.
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worst kennel
Provided by Citysearch
Basically, my dog almost died due to their neglect, to which they admit, and then they still didn't want to pay for any vet bills. i took them to court and won.\r \r I took 2 of my dogs here to stay while i went home for xmas and got a phone call the next day saying that my 9 year old golden had been attacked by a pittbul while they were in the play room together. HP called me and told me that the pitbul started the fight and that my dog was ok but they didn't help pay for any vet bills. and the kicker is... that when they ""interviewed"" the pitbul the owner even admitted that the pitbul had been in fights before. do you really want your dog to be playing with a pitbul thats been in fights before?\r \r the people are rude and they obviously don't care anything about customer service or dogs staying healthy while they're at HP
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Great Impression
Provided by Citysearch
I have shopped here many times and finally decided to take my dogs while on vacation. I never realized that they have another floor just for boarding. I was really impressed when they gave me a tour of the boarding area, it smelled so clean I couldn't believe there was no odor. I am even more impressed with how careful they went over my dogs files and had them go through some evaluation procedure so all dogs that are there are healthy and safe. Gotta say it is impressive
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Good - Webcams Don't Work
Provided by Citysearch
We like Happy Paws in general, but we wish they would fix the webcams that have been broken for several months now.
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Perfect Combination
Provided by Citysearch
I took my dogs here for a friends birthday party and we had a blast. I had a chance to do some shopping and was amazed at how reasonable everything is!\r I am definitely planning to bring my dog here for boarding for the holidays and have him come by for daycare sometimes, because they have really amazing play rooms! Everyone was very friendly and helpful!
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Recommended
Provided by Citysearch
This place is a gem! I have seen the same manager there since couple of years ago and it is nice for my dog to come to a place that she is familiar with the people. I love that they have consistant customers so my dog is not afraid of going to the daycare. \r The place is ALWAYS clean and I dont know how they do it, but I am really impress. \r When I head out of town, it is a piece of mind that their boarding place is HUGE so she has room to move around even when she is down for the night. Take a tour of their daycare and boarding place and you will not see anything this nice in the city.
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Nice place
Provided by Citysearch
I took my dog here for boarding and the place is exceptional! It is very large with lots of room for my dog to play and sleep in. The service was great, I was not able to use the webcam so they emailed me every day to let me know how much fun my dog was having. He had a great time and I would definitely recommend.
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Wonderful establishment
Provided by Citysearch
This is truly a spa for dogs! My dogs come here for grooming all the time and I love all the people that work there. They know me and my dogs and always treat us nicely. I have seen the daycare rooms and the dogs seem to have lots of fun. They also have a retail section and the prices are phenomenal!
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If you love your dog don't leave him here
Provided by Citysearch
I started using Happy Paws for boarding a couple of years ago and felt confident my dog was cared for as I only met animal loving individuals who seemed to take care of your dog in the same way you do. How the place has changed! I collected my dog from there for the last time this week and want to share my recent experience as they don't deserve the business.\r A couple of hours after dropping him off I passed by to check him in the window only to see him caged and obviously thirsty. To see any animal like that is upsetting but when it is your own dog...anyway, I asked the ""technicians"" on the front desk about it. One rudely rolled her eyes and went off to see why he was getting ""time out"". When she came back she and the other girl had an argument about whether my dog was allowed to play with other dogs or not as he is not neutered. Then they gave me some tale of how sometimes he is kept downstairs alone...they couldn't say whether he was in a crate or just a room.I got the impression they didn't actually know how my dog was cared for. I felt just devastated but had a flight to catch and no choice but to leave him. I don't think it's reasonable to pay $50 a day to have your dog caged or isolated for 24hrs. It is definitely unacceptable to have two ignorant uncaring ""technicians"" on the front desk .\r The dog has come back with Kennel Cough and his claws cut to the quick despite the fact I never requested the claws cut at all. That was the last straw for me.\r If your dog is neutered and you have the choice make Happy Paws the LAST place to leave your dog.
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Daycare
Provided by Citysearch
Great daycare and nice to know I can see my dog playing with other dogs. My dog comes here all the time and never wants to leave. She drags me in each time so I know she is happy to be there. Great prices for dog food as well.
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Must recommend!
Provided by Citysearch
They are really clean and friendly at this place. I've taken my dogs elsewhere and most places are stinky and small. Happy Paws sleeping quarters are so large it really makes a difference bringing my dogs here because when they come back they do not stink and they do not seem stressed. I have used them for the past year many times and my dogs always look forward to staying there. Strongly recommend and you have to go to other places to compare to know the difference of how great this place is.
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Fun Place for Pooches
Provided by Citysearch
Great variety of things to buy for my yorkie. She loves to come here and try all different clothing! I love their daycare because I get to see her play on the webcam. Their manager Allen is very patient and knowledgeable.
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My dog is so sick he had to stay overnight at the VET!
Provided by Citysearch
This place is dirty and has awful customer service. My dog came home after staying there so sick that my vet was forced to admit him over night. Not only was my dog sick he was extremely sad and upset. \r \r Besides the obviously unsanitary conditions of this place; the front desk is the worst I have ever experienced. They are rude; uneducated and not attentive at all. They barely answer questions and act annoyed at everything. I would never recommend this place for anything. The only pro is the location. I wish someone would buy this place gut it and actually have a good daycare with people that actually like animals.
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Kennel with webcams
This is a really big kennel with friendly and attentive staff. You can leave your pet here for as little as one night or for longer. They have a big play area for all of the dogs to interact and even have webcams setup so you can keep an eye on your pet.
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Not so ""happy"" place
Provided by Citysearch
What a disappointment!!!! My fiance and I wanted to take our 4 month old puppy to the puppy kindergarten class at Happy Paws. When I spoke to them on the phone, they assured me my puppy had all the shots he needed to attend the class. When we got there, the manager we dealt with was beyond rude and disrespectful. I had the vet's paperwork to prove that he had all the shots he needed but because the vet hadnt checked off the specific shots, she wouldnt let us attend. It was clear in black and white that he had the shots he needed but she decided to be rude and difficult about the whole thing. Then to make matters worse when she told us he couldnt attend the puppy class, then she didnt want to refund me the $100 deposit I put down! She finally did but that was after much protest on my part. When my fiance asked her to explain exactly why we couldnt attend the class, she got nasty with him and slapped his hand when he wanted to take her picture for his records. The police had to be called and we had to file an assault record! It was an absolute horrible experience, one I don't wish on anyone. This manager was rude, unkind, unsympathetic, unreasonable, and violent to my fiance. No one should go to this horrible place!
YP Mobile Page for Happy Paws, New York, NY
