Please, for those of you who care about your pets, DO NOT send your dogs here while this man I am describing is still working here. I used to shop here all the time because they had good organic treats for reasonable prices and a good selection of Ruff Luv clothes. My friend and I came in to browse and we watched the small dog play area and saw the ""tech"", as they call their employees, be aggressive with all of the dogs. He picked them up by their throats, and a couple of them by their necks, which I understand, but them he would fling them across from a couple of feet in the air without crouching down. And I'm talking about tiny dogs with potential knee and hip issues who shouldn't be landing on their legs after being thrown in the air. He hit a couple of dogs who got extra loud as I came closer to the window and would roll his eyes when the woman in the large dog area would say something to him. A dog had peed on the floor and he grabbed the mop to clean it up and A Cavalier King Charles had followed him to put it back and he hit the dog with the dirty mop!! While I was watching this, another man had made a comment to the staff and ""Charlene"" claimed it was natural to be picked up by the scruff and they were just ""playing"". As I was leaving, my friend saw the web cams and said, ""so that's why that guy keeps sitting in that corner, the camera isn't on him!"", I had noticed the web cam is only on the slide and no dogs hang out there, they are either in the ""time out jail"", or sitting by it with the ""tech"". I watched for another minute and a Maltese had peed near the slide, the ""tech"" walked over and kicked it, where it fumbled and slammed on its back into the slide, the ""tech"" then got the broom, walked toward to a cream French bulldog sniffing the pee, and kicked it and my friend and I gasped really loud. Once again, Charlene claimed they were ""just playing"", and I clarified that the MAN in the room KICKED the Maltese and frenchie. She walked over to him, said something to him and he nodded his head. I was really upset about this so I called them and asked about the situation, and once she asked if my dog was a client of theirs, and I had answered ""no"", all common courtesy went out the window. I asked her if they were animal lovers or if this was just a job to them, she claimed the French bulldog went after the broom and he HAD to kick the dog, what a lie!! I reiterated what I saw, and she said they were understaffed and he must've been overwhelmed, but they still had to run a business. After raving about her online reviews and the fact they had a web cam, she said she was just a supervisor and the manager had to deal with him. PLEASE DO NOT SHOP HERE OR BOARD YOUR PET HERE.