03/17/2008Provided by Citysearch -
Our night at Gennaro actually started out very well. The waiter was friendly and the rest of the staff was acommodating for our large group. The food was very good--nice portions and everything was pretty tasty.
Unfortunately, when the check came and there was a very obvious error (the check is handwritten and if you have a big group it's pretty difficult to find mistakes when you can't read handwriting) the waiter and owner were not helpful in the slightest. The bill said that our group of 18 people ordered 16 bottles of wine--that was a pretty ridiculous mistake considering we had only ordered 7 and after the 7th bottle the waiter told us they were out of the type of wine we were ordering. Not only did the dr. jeckle and mr. hyde waiter give us a hard time about correcting the bill (friendly went out the window at this point), the owner got involved and took 45 minutes to finally settle on the corrected amount. They were rude and condescending...and crazy enough to leave 18 people sitting at tables that they could have turned over to new customers.
The lesson to the owner of this restaurant: 1) handwritten receipts are a thing of the past--that's why we have computers 2) keep a closer eye on your inventory because you shouldn't have to rifle through your recycle bin to figure out how many bottles of wine your customers drank 3) don't waste your customers time questioning them because they will go on websites like citysearch and tell the rest of the world how bad your service is