07/07/2009Provided by Citysearch -
I was encouraged to join the gym when I moved into the neighborhood by a friend. She was told that she would get free training sessions for each person who she referred. After I signed up, she never got the sessions. Shocker.
I was told that I would get a month free if I got my husband to join. He joined, but I never got the month free. I should not have been surprised.
I recently tried to quit the gym because I have gone back to school and my exorbitant tuition fees allow me free access to the campus gym (a small victory). When I called and asked customer service to fax/email me the form they said that I had to quit in person. This is an extremely annoying tactic to discourage people from quitting and just to make inconvenient for their customers. When I asked for an explanation for this inane policy, I was told that it was to verify who I was in person. (As if strangers are calling gyms and pranking people by cancelling their memberships. I can see where the need for an in-person verification is needed here.)
In Manhattan, where everything can be done over the phone or internet, Crunch is not able to accept a faxed signature to close a membership. I was told that I needed to show up in person 7 days before the next billing date and then I would be charged for that last billing date, but not the following month.
I just showed up knowing that I would have to pay for July, but surely not for August as they have three weeks to stop billing, but apparently I was misled. The policy, which they were not able to produe on paper for me, is 30 days in advance of the next billing cycle. Although they were not able to show me the contract that I signed that stated this.
Every encounter with an employee of Crunch has been an extremely painful one. They will tell you anything to join, then not follow through on their promises. Then when you want to leave they make it ridiculously annoying and inconvenient. Even more annoying was that directly behind the man who helped me fill out my cancellation paperwork (which required no verification of ID or signature- so why the need to do it in person other than to inconvenience me?) was an enormous multi-function printer with scanning, printing and FAXING capabilities. Go figure.
If you like aggressive salesmen, rude customer service people, ridiculous membership rules that are meant solely to keep your money coming to the gym and not you, and working out in a smelly gym with no air circulation or AC, then you should join crunch.