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1790 Broadway Fl, New York, NY 10019
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The Center for Womens Reproductive Care (the CWRC) is a group practice staffed by full-time faculty of Columbia University in New York City. At the CWRC, we are committed to helping patients find ways to achieve pregnancy. In fulfilling this objective, we strive to provide patients with the best possible clinical care and related support services. Advanced infertility care at CWRC involves an interdisciplinary team of physicians, nurses, nursing assistants, social workers, embryologists, and administrative, billing, reception, and support staff, all of whom are committed to our philosophy of care. Our team approach allows for consistent high-quality care as well as the benefits of collaboration and shared research. These attributes have made us one of the largest, longest-standing, and most successful infertility centers in New York and in the nation. Expanded financial access to services is made possible through our various managed care contacts, patient financing, and participation in the New York State Department of Health Infertility Demonstration Program.Our fertility clinic helps women and couples who are trying to conceive, and specializes in both basic treatment methods, such as Clomid cycles, male factor infertility, and artificial insemination (IUI), as well as more advanced forms of treatment ,including in vitro fertilization (IVF) and frozen embryo transfer (FET). We perform preimplantation genetic diagnosis (PGD) and work to treat a number of conditions such as endometriosis and Polycystic Ovarian Syndrome (PCOS). The Center also specializes in challenging cases and is known to accept patients whose prognosis for success is low.For a description of the treatments and services available, please click on the topics presented in the following Table of Contents.
Provided by YPmobile
This is the worst place to go when dealing with Infertility. The drs do not invest anytime in any of their patients. The entire place acts like a factory giving pagers to patients and are called to pay their bill prior to receiving any treatment. I dealt with guarnaccia who was very nice, Zimmerman who is very by the book, and McConnell who is the most uncaring and unsympathetic human being. Whenever I asked her a question about what I was going through she gave me a dirty look and basically answered as if I was bothering her. They never explained when to come in for procedures and why and when given two IUIs didn't even give an ultrasound to reassure me that the timing was right. It basically felt like they were messing up with the purpose to push IVF and make out of pocket money. Along with this they are impossible to get on the phone going through automated systems and dealing with incompetent human beings. When dealing infertility I believe you need explanation, sympathy, and someone to help hold your hand through this hard time. If you are seeking any of this do not go here!!!
Columbia Infertility can be summed up in two words - ABSOLUTE DISGRACE. I had a consult with Dr Thornton a few weeks ago. The visit went smoothly and I actually liked the doctor. However, it was all downhill from there. It is IMPOSSIBLE to reach anyone on the phone, i.e. nurses, receptionists, billing, etc. Talk about a factory. Their centralized system is ridiculous. It's like pulling teeth to talk to a live person. I was told to make a "consent appointment" (an appointment for the sole purpose of signing iui consent forms in front of a doctor) before my cycle started. When I called to make the appointment (oh btw the appt line is the only phone line Columbia answers), I was advised the next appointment was 3 weeks out. Given the fact that my cycle was starting in a week, this was clearly a problem. The receptionist transferred me to the nurses station, of course they couldn't help, so I was then transferred to the "patient advocate". I left her a message and never received a call back. All this to get an appointment??? Then I attempted to get test results...another 4 day affair. The bottom line is, this process is stressful enough and Columbia's staff makes it 100 times more stressful. Like I said, absolute disgrace. I wish I would have read these reviews before my appointment. Run like the wind ladies!
Where do I start. Well to sum it up, while the doctors there are awesome - the staff quite frankly is not. The male receptionist Rajiv and the female receptionist Nadina are the most unprofessional people I have ever met. In a professional environment such as a medical office, staff should not make fun of the doctors so loudly and laugh. They must have thought patients could not hear them but clearly I did. Besides that, the first approach I received from Nadina was a displeasing look and manner. Improper grammer, badly dressed, rude tone, unwilling to help - she did not seem like someone belonging to work in an environment such as a medical office. The male receptionist Rajiv was not helpful and did not seem like he knew what he was doing. As I asked the both of them questions in trying to be helped, they were too busy laughing with each other to help me out. Those two should be fired and should take their romance elsewhere, not in a professional medical office!
Provided by Citysearch
Pls ladies be aware of their billing dept/ Pls keep all receipts and never pay them when they ask "" what about you balance"" unless you know that you owe them money. I have been asked many times to pay for ""outstanding"" balance which I had already paid for in the past. They claim that their system is updated however based on my experiences with this clinic it is NOT. Today I was asked to pay bills I paid last week and when I refused because I had already paid, the clerk got an attitude with me... Also if you have a secondary insurance make sure that both companies are not paying for the same things...INSURANCE FRAUD
Provided by Citysearch
Poor patient appointment management. Their front desk messed up my appointment dates. Over the phone I was given August 10th as my appointment but they recorded it as August 1st. Somebody forgot a zero. I was very inconvenienced as both my husband and I wasted a full day off due to their disorganization. When I got to my ""appointment"" on time, they did not apologized and did not try to fit me in even though there was not many people coming in for appointments. Very disappointing with their attitude, lack of care and disorganization. Felt like a faceless milk cow for their billing department. Considering going to a different provider now.
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