In mybookTravel Collection (edit)
Added to your travel collection.
Removed From mybook!

We took this business out of your travel collection.

Best Western

Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Business Details



in Business


Regular Hours

General Info:
Located just half a block from the Jacob Javits Convention Center, the Magnuson Convention Center Hotel is a short 10-15min walk from Times Square,the Theater District, Madison Square Garden, Penn Station, Port Authority, and other major attractions and transportation hubs. Amenities and Services Provided: -Complementary American Style Hot Breakfast Buffet -Complementary Wi-Fi -Business Center -Tempur-pedic Beds in every room -Shared Shuttle and Taxi service TO the Airport (Fees Apply) -NYC Attractions and Tours (Fees Apply) -Safety Boxes in all rooms -Iron and Ironing Board -Hair Dryer -Shampoo, Conditioners, Soap, etc.
Extra Phones:

Phone: (212) 947-1338

Primary Phone: (212) 947-1338

Fax: (212) 947-1545

Fax: (212) 405-1700

Sponsored Links
Magnuson Hotels
Payment method:
master card
Hell's Kitchen, Midtown Manhattan

Magnuson Convention Center Hotel

Best Western Convention Center Hotel

Best Western Convention Center

Lodging, Motels

More »

Less »


Review this business:
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!



Provided by Citysearch - 
Space-heater-heated, cold, smokey room with a alarm repeated

The Best Western Convention Center Hotel has confirmed that they rented out not only my room but other rooms as well without working heating systems with overnight low temperatures of 42 degrees in New York City. The management said, ""We told them that it was simply unacceptable for our guests to stay in our hotel without heat."" Unbelievably, the management then rented out these rooms with small space-heaters without any respect for their customers or their brand.

I paid for a king-sized-bed room. Without any warning, I slept a twin-sized bed in the cold with a smokey space-heater that caused the smoke alarm to repeatedly wake me. My important trip was adversely impacted. The management says twin beds with space heaters with 42 degree outside temperatures are in keeping with Best Western's brand. Only a smokey room is slightly inconvenient. They offered a 10% discount.

I have stayed in no-name extremely inexpensive hotels in the wintertime in mainland China who have a standard of quality that vastly exceeds Best Western's. In Manhattan there is no reason to ever willingly accept this situation.

If you are forced to stay here check for two twin beds (each with their own set of sheets) deceptively hidden under a single king-sized bedspread. When I complained, the management called this their idea of a ""California King."" This seems like a simply illegal bait and switch to me. Immediately check to make sure the heating and cooling system works. Immediately verify that your smoke alarm will not repeatedly sound during the night. Wait, I believe this is impossible, I advise staying in any of the plethora of other hotels that have heat and at least a modicum of concern for their guests and their reputation.

Sponsored Links
Map & Directions
People Also Viewed
Send to Phone
Best Western

522 W 38th StNew YorkNY 10018

(212) 405-1700

Send this business listing as a text message to a mobile phone.


Your text message was sent.

To opt out at anytime, send the word STOP to YP411.

To get a help message, send the word HELP to YP411.

There was an error sending your text.

Please try again.

Terms: The recipient of this text message may incur charges depending on their wireless carrier. Not all carriers are currently supported.

Message Business

What would you like to know?



We were unable to send your message. Please try again later.

Add a Photo
Best Western

522 W 38th StNew YorkNY 10018

(212) 405-1700

  • Photos should be in .gif, .jpg, or .png format
  • Photos should represent this business (ex. storefront, interior, services/amenities offered, etc.)
  • Photos must not be of an objectionable nature (offensive, profane, pornographic, obscene, etc.)
  • All photos submitted are subjected to YP Terms of Service
Add a New Collection
Oops! There was a problem saving the new custom collection.
Please try again.
Collection Name cannot be empty
Upload a Photo

Remaining Characters: 100

Remaining Characters: 500

We just redesigned! Do you like it?
× Not a Fan

× Thank You!