04/03/2012Provided by Citysearch -
My experience was shocking. I went for a facial and the girl who performed my facial SECRETLY TOOK PHOTOGRAPHS OF ME WITH HER PHONE!!!
Here is what happened...
After I put on my robe and layed on the table, the girl performing my facial told me I am very hairy (she was looking at my arms) and said to me ""Aren't you embarrassed?"" How completely rude and unprofessional! Is that the way she tries to sell more services? By insulting her clients? And that wasn't the worst part.
Halfway through the facial the girl was giving me a facial massage with a cloth covering my eyes. All of a sudden the girl turned on a light (this is atypical for this part of the service) and seemed distracted. I could tell she was distracted because she started massaging me with almost no pressure using a few fingers of one hand instead of using two hands and a lot of pressure. Then I heard her cough loudly and the unmistakable sound of a cell phone camera shutter going off. I thought to myself that I must be going crazy and hearing things because she couldn't possibly be taking a picture of my hairy arms with her camera phone. I tried to ignore my suspicions and tried to relax, but I felt uncomfortable, embarrassed and ashamed. Because of those negative feelings stewing in my head I agreed to an arm waxing when she again offered it at the end of the facial.
While I was relaxing with a mud mask on my face and covering my eyes, the girl performed the arm waxing. After she was done with the waxing and was about to leave the room to let me relax for 15 minutes with the mud mask, I heard her cough loudly again (she hadnt coughed since the first suspicious cough at the beginning of my facial) and again I heard the phone camera shutter going off. I now knew I wasnt going crazy and that she had just taken an ""after"" picture of my arms. (She should have timed her cough better because there is a delay between when you press the camera button and when the sound goes off) I was completely embarrassed at this point and was left for 15 minutes thinking about whether I should confront her or not. I kept thinking about why she would take secret photos of me...was I that much of a freak? Did she want to laugh about me with her friends or coworkers? Ultimately I decided not to confront her...by the time I was leaving I was feeling too depressed and not angry enough to start an argument.
Then when I was paying, the girl who did my facial actually had the nerve to ask me for gratuity. (I was going to tip her when I was done paying for the service. I'm not used to be ASKED for a tip) It is also true that all of the girls there are very pushy in trying to get you to buy more packages and services while you are there for one service.
The girl who did my facial was completely unprofessional and rude. And unless you want your flaws secretly photographed and laughed about while you are trying to relax, DO NOT GO HERE.
Followup...my sister was so angry that this happened to me that she called the spa and reported the incident to the manager. The manager called me and told me that she confronted the employee, who claims to not have taken any photos, but admitted to sending text messages during my session. Something sounds fishy here. Since when do cell phone text messages make the camera shutter sound? Additionally, I heard and felt her cell phone vibrating during the session. If your phone is on vibrate, usually texts are also on vibrate...but camera noises are not. The manager offered me a free facial since I am a ""valued"" customer and she regrets that I was uncomfortable during my facial. I will not be going back.