Everyone told us as we are planning our trip to New York that we had to go here. We were warned about long lines. We ended up not really waiting very long even though it looked like we would. The man working the front desk was rather rude. He didn't seem to really like his job. I tried the frozen hot chocolate. It was pretty good. The rest of my family got different desserts. Everyone enjoyed what they ate but didn't think there was anything extra special to it.... Especially for what it cost! We've been there and done that. But probably wouldn't go back when we return to New York!
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Well if you can get past the wait in this place you'll be in good hands. The food here is delicious, but I found it hard to concentrate on my dinner with the fumes of melted milk chocolate. I can see why people end up coming here for just dessert and skipping dinner all together. The dessert selection is probably more than one person can handle! I would say make sure you come here with two empty stomachs ready to delve in deep! I rate this place an A+ on their desserts, and the service could improve. The wait time was something ridiculous like an hour just to be seated.
I live in California, but whenever I visit my daughter we make it a point to eat at Serendipity. I have her make reservations so we don't have to wait for hours to get a table. Yes, it's that popular! The food is fabulous, the atmosphere is great and the service is wonderful. The portions are more than enough that you have some to take home for another meal. Then it's desert time...the frozen hot chocolate is to DIE for! I usually share it because it's so large. Talk about brain freeze. I'm looking forward to my next trip in 2 weeks.