Wood Floor Planet is a business focussed around integrity and customer service. Eddy was an incredible pleasure to work with and was professional and kind from start to finish. I had an extremely small window of time to complete the project, and everything from the initial quote to the final product was completed with transparency and care. For instance, I only had two short mornings in my schedule set aside for quotes, and Eddy made a special effort to see my apartment on Easter Friday as that was the only remaining day that worked for me. Of the four quotes I received, Wood Floor Planet was the only one that provided a precise breakdown of all labor costs and materials. Eddy brought samples of the wood I was interested in to my apartment so I could get a better sense of what the wood looked like on site. I also had special soundproofing requirements, and Eddy was flexible in adapting my design to the project. He spent time to research the materials I suggested to make sure there would be a positive result. Finally, I was out of town for most of the project. While it was nerve-wracking to be away from my apartment while the work was being done, Eddy communicated consistently throughout the period and sent me photos at every stage of installation. He always addressed my concerns with clarity and patience. I have worked with wood flooring businesses twice before, and this experience exceeded my expectations. The professionalism of Eddy and staff have raised the bar for others in the business. Thanks again for the wonderful job, and will post pictures soon.
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It's rare that I write a review, but Eddy at Wood Floor Planet was so fantastic that I just have to give him kudos. We had a floor emergency and needed floors within a few days. After visiting numerous flooring stores, I went to Wood Floor Planet. Eddy was super helpful in helping me find several viable options and giving me advice on pros / cons of each choice. His prices were reasonable and he was able to expedite the delivery and make my deadline. Unfortunately, we underestimated the amount of floors needed and I contacted Eddy to see if he can help out. He responded within minutes and had new floor to us within a day. Eddy is very knowledgeable about all things floors and very patient and helpful in guiding me through this very confusing decision process. If I ever need floors again in the future, I am going to Eddy!
It was a very pleasant working with Mike's team. One of Mike's greatest strengths as a GC, in my opinion, is that he can clearly articulate all of your options and their pros and cons in a way that empowers you to make good decisions about your project. If there is something that you really *should* do, he will tell you so. But he will also be straightforward about which parts of the project are "nice to haves" but which are not strictly required -- or which can be deferred to a later stage. This means that your remodel gets done on time AND within budget.
By far my best customer service experience in NYC. I have never had to shop for new hardwood floors before, and after visiting many showroom in Manhattan and Brooklyn, I found Wood Floor Planet on West 47th Street. Eddy, was knowledgeable, kind and patient. And: I got the best rate in town, with a very fast turn-around, and the driver was there the minute he said he would be. You cannot ask for anything better. Very highly recommended. I wouldn't even think of going anywhere else.
Wood Floor Planet are awesome! They care more about educating you on your flooring investment and making sure that you choose the correct floor for your project than to just make a sale, although they also have the best pricing of flooring in town and there is absolutely not a reason to go any where else because of their products and service. They also have an abundance selection of flooring. Ask fo Eddy, he's the man. J. Lemle
my wife and i decided to move back into the city but first we had to join our two condos together and i want to give two thums up to wood floor planet for educating us thru the process of selecting the right wood flooring for us,while we dont have children we do have pets and the right floor was of upmost importance,their ontime service and customer relations was superb!
The owner is professional. He did a very good job with installing my wooden floors in a timely manner. He knows what he is doing. He is very easy to talk too. He and his crew were hard working, respectful and responsible. His prices are very reasonable. I would recommended him to anyone who needs flooring and home improvement.Continue the good work.
Best floor buying experience ever. Joe and Lucy were great to work with and were completely committed to helping us. Everyone on the staff is extraordinarily knowledgeable about flooring, painting staining and design. The prices were very reasonable and the service was truly outstanding. Highly recommend this company for all flooring needs.
I ordered a beautiful brazilian cherry floor from Wood Floor Planet and i have to say that the quality of the floor is everything they said it would be. I am very pleased with the quality of the service i received. I recommend Wood Floor Planet to anyone who is in the market for a new hardwood floor. Ann S.
Eddy and his team of guys were highly professional, knowledgeable, fast, detail-oriented, responsive to our requests, generous with their time to educate us and help us choose products.... we are so happy with our wood floors and with the entire experience. Thank you!