I have never experienced poor customer service from this bakery but I don't frequent it that often (2 reasons: my waistline and it is out of my way). Even if I did, I take inspiration from Brooke Shields on this one: nothing comes between me and my cake. Let's get one thing straight, okay? You want the most delicious chocolate cake you've ever had in your life? You come here. End of story. The carrot muffins, the coffee...everything about it is perfect. Calories? They don't count above 145th Street anyway. I've driven down from Westchester just to get a fix. I've doubled parked in front of police officers to get that sugar rush. I missed spinning classes to get in before they close. I've run across Broadway, nearly losing my shoe and my life. So, yes, it is worth it.
I had a great experience working with Susanna. My company placed a large photo cookie order one week before our event & Susanna bent over backwards to accommodate us in such a short window of time. The cookies we received looked just as beautiful as the ones pictured on her website, individually wrapped with a color coordinating ribbon. According to our customers they tasted great too! I found Susanna to be very responsive, emails were answered quickly & calls were returned promptly. Overall an amazing product with great service.
Believe it or not, watching TV tonight on how knishes was made, up popped Yonah's Bakery. Sir I'll have you know, that when I was hungry, you fed me. I ran away from home at 16 in 1961, I think that was the year, and I lived on your knishes. and slices of pizza on 42nd street. I LOVE knishes, haven't had one since 16. would love to make some. Thank you for being there for me. Hadn't thought about them in years. so filling esp for a hungry kid God Bless You