Subject: New Branch Manager Andrey Puzanov. I met him the first week of his taking over Chase Branch at 71-41 Main St. Kew Gardens Hills, NY 11367. He is so determined to help each and every customer he could who was waiting on line. He stood at the front of the line and guided each person personally. Whenever I am in the branch and he is walking by, he comes over to ask if I am being helped. He does it with sincerity, professionalism and you know he wants to help you. I notice he does this with not just me but any customer who is wondering around. He approaches them and ask them if they need help. I told him "You look hot why don’t you open your tie and shirt and take off your jacket" He said it's not allowed" and he needs to maintain a professional appearance. I only wish your other branch managers over the years had his ambition, passion and energy and his sincere desire to give each customer the best service. I hope he is recognized for his hard work. Stan Norwalk
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