I used to rent at one of the national companies on a weekly basis for business trips to Jersey. On Labor Day weekend, some friends flew in and wanted to go upstate for the weekend. I made a reservation with my regular company 3 weeks in advance. We showed up on saturday to pick up the SUV and they told us that they were sold out. That's it! There was no apology, no car, no alternative! After speaking to the manager to no avail, my friend found this company AAMCAR nearby. We called and spoke with a live human being immediately. There was no automated anything. Yes, they did have one Minivan left and yes they would hold it for us for 1/2 hour. We went there immediately. A nice Spanish guy helped us. The office was small but I hardly noticed because we were in and out within 5 minutes. The best part of the rental was that they are right by the West side highway so we were able to get out of the city quickly! The van was a Sienna, newer model. They threw in a GPS for $8/day. Great weekend, all because of AAMCAR. I only give my business to them now, go there every Wednesday to rent their mid-size car for $66 including tax. Awesome deal, awesome company.
Myself and 14 other friends are currently holidaying down from here in the U.S.A from Australia in celebration of finishing University. One of our biggest challenges was finding large enough transportation to support our group for our East Coast road trip, but orgainising it all through Image Rent A Car was an absoulte breeze! The lady we spoke with to organise rental was the epitome of exceptional customer service! She even organised DELIVERY of the van itself to JFK airport for us! Condition of the vehicle was immaculate, and although it took a bit of time to adjust to driving on the other side of the road, it suited our needs perfectly, and worked out a considerable amount cheaper than what it would have cost for our big group to rent numerous cars for our road trip. All in all, it was one of the most convenient and cost effective choices we'd made on our entire U.S trip, and would very highly recommend Image Rent A Car across the board for service, cost and quality!
I've rented from this location several times and they are truly unique!. Each and every time I've been met with professionals whose focus is to resolve any issues you have. On multiple occasions received upgrades....and at others facilitated my drop off to accommodate me. I'll often change my rental midway and they'll be accommodating whether I'm extending or shortening a rental. it's such a pleasure to deal with this particular locations, In fact, I'll go half way across town just to rent from them as despite having closer options to rent from it is well worth it as they really go out of their way to accommodate you - when they can. I rent a lot all over the USA and also from enterprise and honestly this particular locations stands out from the rest...I'm not sure who the manager is, but he's got that magic touch to make sure his staff follows thru in his footsteps. I wish my other rental offices where like them.