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Swiss Confectionery

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Business Details

95

years

in Business

BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

SunClosed

General Info:
Closed due to damage sustained in Hurricane Katrina.
Extra Phones:

Phone: (504) 522-7718

Fax Number: (504) 522-7718

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Payment method:
amex, debit, discover
Neighborhoods:
French Quarter - CBD, Central Business District
AKA:

Swiss Confectionery Inc

Categories:
Candy & Confectionery, Bakeries, Restaurants
Other Information:

Parking: Street

Bike Parking: No

Wheelchair Accessible: Yes

Specialties: Weddings, Birthdays

Price Range : Average

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Reviews

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09/21/2011

Provided by Citysearch - 
Overall
HORRIBLE CUSTOMER SERVICE

I HAVE BEEN A CUSTOMER OF SWISS BEFORE I COULD REMEMBER... THE CUSTOMER SERVICE IS HORRIBLE! FROM THE WORKERS TO THE OWNER... ESPECIALLY HIS WIFE! LOVE THE CAKES, BUT THEY HAVE FALLEN COMPLETELY OFF OVER THE PAST YEARS. PRE KATRINA, I WOULD'VE RECOMMENDED THEM TO THE WORLD... BUT NOW I WOULDN'T EAT A PIECE OF THEIR CAKE IF THEY OFFERED IT TO ME FOR FREE. I WOULD NEVER, EVER, EVER, EVER GIVE THIS COMPANY ANY MORE OF MY MONEY! AND PLEASE BELIEVE THEY DON'T CARE, BECAUSE WHEN TOLD THIS, THE OWNER'S WIFE JUST SHRUGGED HER SHOULDERS... BUT I GUESS YOU CAN HAVE THAT TYPE OF ATTITUDE WHEN YOU OWN THE BUSINESS... P.S. This company needs to update soooo much... from accepting credit cards to the design of their cakes. Nowadays ANYONE knows how to make an almond flavored cake. Step your game up & fix your attitude!

06/21/2011

Provided by Citysearch - 
Overall
Great Flavor Leaves a Bad Taste in my Mouth

I used to love coming here for the killer cakes - I know their prices are ridiculous, but it was tradition. What frosted me (no pun intended) was the attitude of the staff working there. In this economy, if you have that horrible of customer service, do not expect to be in business much longer. I love their goodies, but the prevailing attitudes really takes the cake.

06/02/2011

Provided by Citysearch - 
Overall
Great Cake

My daughter called me the day of her birthday.She ask did i get her a cake from swiss. I told her no. You have to order cakes in advance because they make them to order. She was really upset and hung the phone up in my face. When my daughter got home from work she smell the cake when she walked through the door that was part of her gift. Swiss cakes melts in your mouth and they are always fresh .I love swiss cake it melts like cotton candy in your mouth

04/01/2011

Provided by Citysearch - 
Overall
Choose Another Bakery!!!!!!

Until Feb. 2011 my family and I have always gotten our cakes from Swiss. They misspelled my daughter's name on her birthday cake, after I told them how to spell it more than three times during the phone order. They corrected it with a shaky hand, totally ruining the appearance of the cake. The only thing that the associate could tell me was that he was sorry. I paid $70 for a cake that looked like I may have gotten it on a clearance sale. I asked for the owner's name and number. I was told that he/she would not speak to me, concerning the matter. I can't believe they are selling $70 birthday cakes, and will not entertain their unhappy patrons. I will never purchase as much as a muffin from Swiss again!!!!!

03/09/2011

Provided by Citysearch - 
Overall
GREAT CAKES

They are the best cakes in the world!!!! The smell alone is intoxicating and now that I live out of state anyone coming to visit must bring me a cake I can't get enough no matter how good a cake is anywhere else I always compare to Swiss and it never stacks up.

12/29/2010

Overall
helen larry of new orleans

I've been a customer of Swiss going on 15 years. Mr. Bill, Ms. Rhonda & Ms. Laura, are all wonderful, pleasant people. Not only did they help design my wedding, but, they also help design my daughters wedding cake. As you can see, I'm very pleased with Swiss,our cakes are always so fresh, and I always have to order a larger size, because my guest are always looking to take some home. And now we have a whole new generation of cakes being made, from my grandson's baby shower to most recently his 5th birthday (December 16, 2010). Thank you all, for always making our occasions, memberal, even when I wait til the last minute, and you still manage to fit me in, again, thank you.

12/13/2010

Provided by Citysearch - 
Overall
99 problems but Swiss Ain't One

I have been purchasing cake from this bakery for years and I have never been unhappy with a cake. I agree that some of the ladies who work there have bad attitudes some days, but Mr. Bill is always pleasant. The cakes are a tradition in my family. sometimes I wish that they could do more up to date designs, but I still love the cakes.

10/07/2010

Overall
military retirement

After hearing about your bakery having problems I still went ahead with The Ridgeway recommendations to use you guys. Boy was I dissappointed. The cake was decorated cute but it was hard as a brick. I had so much cake left over from 200 guest I just threw it away after spending 300 dollars on it. Please guys make your cakes fresh.





sign NO MORE NAVY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

05/27/2010

Provided by Citysearch - 
Overall
Idiot Bakery

This is one of the few bakeries I loved in New Orleans until today. Isimply called and requested a small 9 inch round cake with pink icing with out decorations to have Happy Birhday written on top in a diffrent color. WOW is that really to much this guy went on and on about this is a first and so forth and so on. You know what step your game up Swiss you problem is your to old fashioned simply put.

03/07/2010

Provided by Citysearch - 
Overall
Forgot to decorate wedding cake

Ordered a wedding cake with them. Overlooked the very unprofessional staff for a traditional New Orleans icon cake. Arrived at reception to stare at a wedding cake iced white with nothing else. Nothing could be done at the time....but not sure how a cake leaves the bakery without it being decorated. Not the wedding memories you look forward to having.

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Swiss Confectionery

747 Saint Charles AveNew OrleansLA 70130

(504) 522-7788

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