12/30/2010Provided by Citysearch -
I would not recommend this restaurant to anyone, nor ever eat at it again.
Our server was friendly but slow. There were five of us eating, and we all were ready to order entrees before the waitress arrived to take our drink orders. Still, we were at Shimmy Shack for 2.5 hours.The food came out cold, 40 minutes after we ordered. yet no one complained. However, when we got our bills, we were shocked.
The waitress had misquoted prices. I asked if a certain beer was a domestic (because the menu said that domestics were about $3). At the end of my meal, she tells me that of course Rolling Rock is a domestic, but its a special domestic that is premium priced (really, 4.50 for a bottle of rolling rock?). Also, I ordered a side entree, the price on my tab significantly more ($3-4) than listed on the menu. When I showed her this, she refused to change my price by walking away and ignoring me. Another friend experienced a similar situation with his bill. However, another had prices that were randomly correct. It seemed that their pricing was arbitrarily and randomly matched to the menu. Finally, we found out as we were closing out that paying with a card adds an extra dollar to every bill. If this policy was posted anywhere in the restaurant, it was inconspicuous. I know that it was NOT posted anywhere on the menu.
Overall, I spent 18 dollars on two rolling rocks and a small order of cold french fries and was treated poorly by management. As I said, I have worked in restaurants, I know how rude customers can be. I went out of my way to be polite despite my frustration. We were still treated like our questions were ridiculous.
When I called the next day to speak to the manager, she told me that the waitress had indeed quoted me the wrong prices because she was new and inexperienced. She offered no apology, and told me it was my responsibility to make sure that the menu prices were correct (which was what I thought I had done by asking the server). She told me she would call me back later that day, which of course she did not ever intend to do.
I decided to never dine there again, nor let any of my friends do so.