09/14/2009Provided by Citysearch -
We had a disastrous time in New Orleans so far, thanks to the Ritz. I won't go into any more detail since you could read my review for them on my recent reviews.
The Roosevelt completely saved our trip though. Scrambling on the last minute for an alternate hotel, I remembered reading about the Roosevelt on Trip Advisor. I thought at the time that it was too bad I already paid for the Ritz, or I would have wanted to stay at the Roosevelt. Little did I know that I was about to get what I wished for.
I checked Expedia, and the room rate for a suite was something like $199 or $249, something dirt cheap. Considerably cheaper than the Ritz, and the room was even a suite, compared to the bottom category at the Ritz. Our room had a separate living room, stocked fridge, 1-1/2 baths, and it was pretty much twice the size of a Ritz room. Even the suite at the Ritz is still considerably smaller than the one at the Roosevelt.
I also read other reviews saying that the staff seemed thankful to be working there. I thought that it was a strange comment, until I experienced the service myself. Everyone were very accommodating! From the valets who would miraculously get our vehicle at lightning speed, greet us by name, and open the door for both of us (2 valet people per car), all with a genuine smile!
We needed the last minute assistance of their Concierge getting directions to the local mall, and last minute arrangements for dinner at Commander's Palace. By the time we got downstairs, he had a map with our route clearly marked just in case the in-car GPS failed us somehow, and the dinner reservations went through without any troubles.
In the last minute before leaving town, I called them because I remember I left some undergarments in one of the drawers and I told the lady at the front desk that it was really embarrassing, and she replied ""that is perfectly alright, no problem."" My husband went upstairs to our room and was able to retrieve my personal effects without a hitch.
The rooms by the way were very clean. Agraria toiletries., new-ish everything since the hotel had a recent renovation, and bottom line, the hotel really came through for us.
Thank you very much, The Roosevelt. Next time we're in town, we're definitely staying at your hotel again!