05/07/2012Provided by Citysearch -
So I read the review about Gwen's not having a dress for a bride and decided to try her anyway. Well, here is the short version of a very long and sad story.
I ordered a dress and then postponed my wedding. I told Ms. Gwen that I would take the dress even though I was not getting married since there were not cancellations (had absolutely no problem with it). She said no and to wait and make sure I had made up my mind. Fast forward 3 months wedding back on I wanted to order new dress. She said yes (since she hadn't ordered my first one-first warning). I paid an additional $450 for a 3/26/2012 delivery for a May 12th wedding. 3/26/12 arrives. NO dress and tells me I have to wait two more weeks. Two more weeks no dress. Wait one more week. NO Dress. We played this game until 4/19/2012 until she said, ""she promised"" it would be there 4/26/2012 and that “I had her word”. I went in there on 4/24/2012 and told her how upset I was, etc., etc. She told me I was overreacting. I said I wanted to look for an alternative since my dress was not in. She said 'fine if that would make you happy'. In the meantime, she blamed Maggie Sottero for the issue and said it was their fault and even showed me a confirmation paper (that I guess she made up) that said it would be in on 4/26/2012. 4/26/2012 arrived...NO DRESS. I called her and she made up some story about having them store the dress.
So completely disgusted I went to another dress shop to find a dress, explained the situation and they were very gracious to help me contact Maggie Sottero directly who then explained that my dress was there and had been available for quite some time...BUT that Ms. Gwen would have to tell them to deliver it and PAY for it (which should not have been a problem since I had paid for my dress in FULL). They contacted her on my behalf and oddly enough my dress was available. I asked them to send it overnight and delivered 4/30/2012 (which she charged me for). So basically she had lied for several weeks which beyond unprofessional and was very mean spirited...just plain mean.
I explained to Ms. Gwen that I knew I had gained weight (not a huge amount) but some alterations would have to be done to make the dress fit.
The thing that really disgusted me is when I went to pick up my dress, she didn't say I'm sorry or anything and the person working said do you wan to try it or on just take it...as if I was annoying them. So I had to get alterations at another location and will hopefully have my dress exactly 2 days before my wedding.
I would suggest another dress shop unless you want subpar service and run the risk of not having your dress on one of the most important days of your life