Okay, so I am born and raised in New Orleans. Needless to say, I KNOW good New Orleans food, especially gumbo. This place is absolutely AWFUL and the service is PATHETIC. I ate there yesterday evening with some co-workers. I really was expecting so much better for such a popular restaurant in the French Quarter. Unfortunately, we made a big mistake when choosing to eat at the Gumbo Shop.
There's a board near the front entrance with the daily specials. After we took a look at the daily specials, one of my co-workers had her mouth set on the blue margarita. So, we were seated quickly and our server came for our drink order. Of course, my co-worker quickly ordered one of those blue mararita specials that was prominently displayed on the ""specials of the day"" board. The server gave her the funniest ""are you nuts?"" look. He knew nothing about the special cocktail of the day. So, we laughed it off and she ordered something else. Only to notice ten minutes later, another customer with a big blue margarita drink on their table.
The silverware was wrapped in a cloth napkins at the end of the table in a pile. When unwrappped, one person had food crumbs fall out. The hot sauce bottles on the table had noticeably not been cleaned in a while with crusty dried-up hot sauce around the cap. When our food came, a few of the plates had dried-up food stuck on the bottoms of the plates (note: more than one). Food quality was definitely less than average. Presentation was AWFUL. All of the plates and bowls were too small and the food was overflowing. They serve the bread (which was good) wrapped in a napkin and plopped on the middle of the table. The gumbo was definitely not the best that I've had, although it was ""decent"". The red beans were not good. They were soupy and should have been served in a bowl. The mashed potatoes were too salty. The brownie ""pie"" was actually just a brownie on a plate with chocolate syrup. Appetizer dishes were never removed from table.