Dr. McCord runs a very unprofessional establishment. My mother died on May 1st and at the end of September of 2012 I requested her medical records for family history. At the first call I was told by Kat, the receptionist, she would get back with me. Two weeks later after no response I called back. Kat then told me that she needed more time. Another two weeks went by once again no response. I called back and was told by Kat I needed to bring in the death certificate and fill out the paperwork. I was also told that the first year of records would be free. I went in a couple of hours later with the death certificate and filled out the paperwork. Kat then told me I would receive a bill and once I paid the bill I would receive the records. I reminded her that I was told the first year of records are free. She replied that it was really up to the billing department. So I asked her how long would it take and she didn't know. I never heard anything back from them yet. My mother;s boyfriend went for a check up and was told that I would need to get an attorney. Here it is, January 17, 2013 and I have not heard anything from anyone in this office. They pass along messages through others which I find appalling. So now I will have to get an attorney after all these months when they should have told me that in the first place. Patient beware. Very unprofessional office.