Chez RuRene BakeryAdd to mybook
I brought in a picture of the cake I wanted for my newborns baptism, it was to be ready by 4:30pm the Saturday before the 11am Sunday morning service. The cake wasn't ready until 10 minutes after 6pm and it looked awful. The owner/baker's excuse for the failed attemp was that her daughter must be more important to her than my daughter is to me because her daughter had a cheerleading event, she had more important thin... view moreLike this review?Yes|Flag Abuse
Thank you for taking the time to offer your opinion. In most businesses things can and do go wrong. However I have built my business on the notion that family comes first. If those who patronize this business cannot relate to this, then it would be best to take your business elsewhere. Moreover anyone who has ever had a day that just goes wrong from the beginning can understand when it happens. We at Chez RuRene bakery do at least make every effort to inform customers when this does occur, and try to make every attempt to do what can and should be done. But once and awhile something will spiral out of control and not much can be done about it. In this particular situation the customer could have said " Well the cake really isn't needed until the next day(11 a.m)". Which would have totally eliminated the need to complete the order before the close of business that day (meaning I could have worked on it when I returned from my daughter's function). The cake was picked up Saturday for Sunday use. If there was a problem they could have called that night not 2 hours before they were going to the baptism. Yes I agree the shop girl handled the matter inappropriately, they are young and do need to grow up.(But they just don't do that overnight). In close the customer did receive a full refund and was told that if she feels someone else can do a better job for her, then she should do business with the other people. I appreciate the fact that she stated the cake tasted good, we do pride ourselves on that. We don't see very many complaints but when we do we try, and sometimes we fail. The failure to try is the only failure.