In response to Cary R.'S review from the owner: I usually don't "challenge" guest's reviews, but I felt it necessary in this instance. Cary R's information is correct regarding making her appointment. She's also correct in noting the fact that she didn't make her appointment. The point she didn't make is that not only did she not make the appointment, but she didn't have the courtesy to call and cancel, or explain the situation - she just decided to "no-show, no-call". We always charge full service price in these situations. It has nothing to do with us "hurting that bad for money that they have to rip off their customers" as she states in her review. We pay our therapist to show up and perform her service. Because we care about our employees, we pay them even if the client doesn't show up. If Cary R. would have at least called and cancelled or re-scheduled, there would have been a possibility that we could have filled that spot with another guest. Because she didn't, the spot remained unbooked and we paid the therapist. Our front desk staff doesn't state "you may be charged a service fee". Our policy is clearly stated in our menu, online and over the phone. It's why we require a credit card to book appointments. I'm very happy that Cary R. at least admitted that we offered her 50% off her next service (in fact, the price we quoted her was in excess of 50% off). It was a very generous offer that we usually don't extend to guests who "no-show, no-call". This obviously was not good enough for her, causing her to post poor reviews all over the internet. I'm sure most reasonable people will agree that my response has merit.
6823 Saint Charles Ave Building 29 Room 130New Orleans, LA 70115
From Business: We create an environment where we reawaken and enhance our guests' vitality, reclaiming the true essence of every person we touch. We attune to our guests' unique n…
There truly is nothing better than going to Planet Beach River Ridge! Whenever I am stressed or just need a pick me up, I know right where to go! The first time I visited Planet Beach, I went in expecting only to see a bunch of tanning beds. Boy was I wrong! They have a wide variety of unique spa services! I walk into the spa and I am immediately greeted by a warm and friendly smile! While the staff if getting me ready for my services, I look around and notice how clean the spa is! Once it is time for me to enjoy my services, the girls walk me back to my room, which is set and ready for me with a towel and a mint on the chair. Now I get to relax and enjoy my services! The best part about my membership is how affordable it is! It seems so little compared to the results & service I receive! Not only am I getting a healthy glow from tanning and Mystic, I also get to relax is hydration while also moisturizing my skin! I have and will continue to recommend Planet Beach River Ridge to all my family, friends, and co-workers!!
I was staying at the Hampton Inn on Gravier. A great hotel that I use every time I'm visit NOLA. Recommended by the conceirge was Spa Atlantis for a nice deep tissue massage. The place was beautiful and tranquil. The staff was warm and welcoming, Zoe who performed my massage was incredible. I felt completely at ease as she worked her magic hands to take me to another place. I was incredilby happy with my service, and returned the next morning to have treat myself to a delux pedicure. Sylvia was sweet, professional, and warm. She was very detailed, went out of her way to make me feel at ease while she worked. She offered me wine or champagne, which was a nice touch. I didn't feel rushed as I did at other spas I visited on past visits. I found the prices to be moderate but well worth it and will definitely book ahead on future visits.