I just purchased a 2013 Honda CR-V EX this week (October 2013) and have nothing but great things to say about my experience. However, I really did a LOT of homework prior to any actual physical contact with anyone t the dealership. The reason that I say that is you HAVE to know what you want in a vehicle and what a reasonable price is for that said vehicle. I used Consumer Report car buying report. For $14 you get a full report which includes a LOT of information, but specifically what the dealer pays for the vehicle and what a reasonable price would be where you should start to negotiate from. Also, I would highly recommend making initial contact with the internet sales person and see what offers they can give you. Virtually every dealership has an internet sales person and they are typically paid a salary and will provide you a very competitive price for your vehicle through an email correspondence. You don't have to go through the haggle of going back and forth with a salesperson. My internet sales person (Jeff Dude) was awesome. He quoted me a VERY good price for the 2013 Honda CR-V EX. Once I was sure that this was the vehicle that I wanted, I scheduled a meeting and we sat down to talk specifics. He answered all of my questions, explained the breakdown of the pricing and was not pushy in the least bit. Again, because I had done my research I knew exactly what to expect and what pricing was reasonable AND competitive with other dealerships. There were no surprise "fees" or "add ons". I knew prior to talking to the finance people exactly what my vehicle was going to cost me. Also, another really big selling point for going with Premier Honda is that they include a "warranty for life" for the motor/transmission/engine on all vehicles they sell. As long as you own the vehicle, there are NO mileage or time limits. Now for the financing aspect of the deal...I had secured guaranteed financing prior to going to the dealership. I got a great rate through Capital One and used their online application. I wanted to be sure that I had a "sure thing" in terms of financing before I did any talking with the Honda finance person, Travis. In the end, Honda still had their 0.9% financing rate for 60 months and I qualified for that based on my credit score of 715. Travis also was super helpful and of course I had a million questions during the paper signing process. He offered me the 7 year/100,000 mile bumper-to-bumper extended warranty for a SUPER great price. I had priced out similar extended warranties through my own car insurance (Geico) and other reputable agencies, and they were no where close to the price that Travis quoted me. Normally, Consumer Reports suggests that you stay away from an extended warranty since you should be buying a car that is RELIABLE as it is. But, pricing it out over the long term was such a great deal that I took advantage of the warranty. So...in summary, I had a wonderful car buying experience. I got a great deal on my vehicle, had all of my questions answered prior to signing any paperwork and was not presented with any mystery "fees" or "add ons". I did a LOT of research prior to contacting the dealership and was firm, yet very respectful in expressing what I was looking for. If you walk in there (or any other dealership) with a chip on your shoulder or an arrogant attitude, you will only hurt yourself in the long run. You will "get what you give" and if you don't like what a dealership has offered you, simply tell them that and be prepared to walk away from any deal. There are 100s of dealerships vying for your business. Go with the one that you have a good "gut feeling" from and one that has the best benefits. If you follow these simple rules, the car buying experience can not only be educational but can also be a wonderful experience both emotionally and financially.
I was referred to this dealership by a friend and was not expecting the actual service she received when she purchased her new car. The dealership was well kept. The salesmen were professional but one in particular, Percy Huff, was the one who made all the difference in my experience. He was on top of everything. He made sure I was comfortable when I waited. His friendly demeanor, I found delightful. He was down to earth yet professional and good at his job. His attention to detail was great! It's always amazing to find someone who works in customer service with a genuine heart and compassion for others. There are too many crooks out there. Percy, proved that good people still exists. Although I did not purchase a new car that day, due to no fault of the dealership, I would gladly recommend this dealership to family, friends, co-workers and anyone else who is in need of a great car shopping experience. When you go, please ask for Percy!
I live on the Northshore near a Nissan dealership and after shopping there and being told that they wouldn't negotiate on an new Quest for my wife because the factory can't get them more I checked out Eric Hill even after some mixed reviews that were posted about them. I have to tell you I am glad I made the drive, they treated me like a friend of the family, our salesperson, Anthony Lewis did a great job and knew the Quest inside and out, they were easy to negotiate with and the finance manager Antonio got us a great rate. It took a little while for them to get the car cleaned but everyone entertained our four year old so I made it bearable. All in all it was a great experience and I will let my friends and neighbors know that it was well worth the trip to the east for a great deal and friendly people.