In response to Cary R.'S review from the owner: I usually don't "challenge" guest's reviews, but I felt it necessary in this instance. Cary R's information is correct regarding making her appointment. She's also correct in noting the fact that she didn't make her appointment. The point she didn't make is that not only did she not make the appointment, but she didn't have the courtesy to call and cancel, or explain the situation - she just decided to "no-show, no-call". We always charge full service price in these situations. It has nothing to do with us "hurting that bad for money that they have to rip off their customers" as she states in her review. We pay our therapist to show up and perform her service. Because we care about our employees, we pay them even if the client doesn't show up. If Cary R. would have at least called and cancelled or re-scheduled, there would have been a possibility that we could have filled that spot with another guest. Because she didn't, the spot remained unbooked and we paid the therapist. Our front desk staff doesn't state "you may be charged a service fee". Our policy is clearly stated in our menu, online and over the phone. It's why we require a credit card to book appointments. I'm very happy that Cary R. at least admitted that we offered her 50% off her next service (in fact, the price we quoted her was in excess of 50% off). It was a very generous offer that we usually don't extend to guests who "no-show, no-call". This obviously was not good enough for her, causing her to post poor reviews all over the internet. I'm sure most reasonable people will agree that my response has merit.
New Orleans, LA 70131
This is by far my favorite place in New Orleans for manicures, pedicures, waxing, facials and massage. I am always bringing family and friends in with me - I can't reccomend it highly enough. The staff is all so friendly and great. Both Reyna and Jennifer are excellent with manicures and pedicures. I have done gel manicures there that have lasted a full month - I only took the polish off because my nails grew out too much! Ever since I have been going to Reyna my nails are in better shape. Tracy does the waxing and she is fantastic. A friend of mine who had been getting eyebrows waxed somewhere else for a long time went to Tracy and told me that it hurt a lot less with her. And Chris' massages cannot be beat. I always feel like my muscles have been thoroughly worked over after a massage with her. She is very receptive to her clients and knows the right amount of pressure to use and the places that really need to be worked. I have always loved going to a spa to be pampered, but somehow I would always end up just feeling like a nameless &quot;client&quot; getting hustled from place to place in the name of &quot;pampering&quot;. But at Reyna everyone is so warm and friendly you really feel welcome and I always feel like it was worth the visit.
My wife has been a part of this establishment as a customer for a few years amid "Hurricane Katrina", as we were diplaced it behooved us to find another with equivalent services. Needless to say, we could not be satisfied with settling for medeocrisy so it is not a problem to drive 3 hours bi-weekly to have hair done. The atmosphere is professional, the clientel is professional and upstanding; the building is clean and minted; the stylist are pleasant and timely; the owner is exceptional in her operation of this Hair Salon. One can tell that she really enjoys her work and takes pride in each individual work. As a result, women leave this place on the up swing and their walk is definitely with a swagger. In other words: they know they are looking great! At "International Hair Affair" You won't leave their looking like you did when you came in. One definitely gets their monies worth here. Most men complain although we are glad to our wives keep themselves looking exceptional. However, once a man see his wife after she has been under the care of "International Hair Affair" stylist, he will push her to keep every appointment. He will want to obtain such a stunning look on his better half.