A Quantum Leap - Putting Right, What Once Went Wrong. Short review: They turned an absolutely horrible experience (from a different dealership) into a truly positive one. Their Sales Staff is incredible! Long review: I found a 2014 1LT that had everything that I wanted, color, options, etc. I went to "dealer No1) during my lunch to discuss the vehicle with a Salesman. During the time I was there he took me to a vehicle I didn’t want and explained to me that this WAS the vehicle I wanted. He proceeded to take me back inside where he took a phone call and sat on the phone with someone for about 15 minutes. He finally took my information and I told him that I would be back at 5:15 to discuss price and monthly payments prior to purchasing any vehicle. He was adamant about bringing in a vehicle from some alternate location so I explained to him again that I need to see final cost and monthly payments prior to making any decision to purchase a vehicle. I explained to him several times that I was on a specific budget. Regardless, when I came back in he was with a customer and asked me to wait in the waiting room. I asked if the numbers were finished and he indicated that, yes and someone will be out to speak with me momentarily. He also explained that he was having “my” car brought in at that very moment to which again I replied that I just need to see the numbers. I waited there for just over a half an hour. He came in to speak with me and told me that the guys would be over to speak with me in a few minutes. Another half an hour went by during which I received several calls from my wife asking me where I was and when I was coming home. Several times during that half hour I went out to the lot to walk around. During the last time I was sitting in my car and the Salesman sent me a text telling me that the Finance people wanted to speak with me. When I came in the Salesman asked me to wait in the waiting room again and I sat there another half an hour. This time I just got up and left. I called Dealer No2, and spoke with them that evening about what had happened. I went to their dealership and they processed my application, located my vehicle and sold it to me all within a few hours. I was out the door with paperwork in hand. They had told me that the vehicle was located at Liberty Chevrolet so I indicated that I wanted to see the vehicle and that I would drive out there in the next few days because they told me that I had to wait until the key was changed before taking possession. During the next few days the vehicle was sold to another individual, keyed up, and driven off of the lot. When I called Liberty they told me that they didn’t have the vehicle and I needed to speak with Dealer No2 regarding this issue. When I did, he basically blew off the issue and he told me that it was no big deal because he retained an identical vehicle on his lot which was just waiting for the warranty key work to be done on it. Now, in saying that there were several lies uncovered at one time. 1-the key issue, 2-the vehicle sitting on his lot, and 3-the fact that they added/changed the price I had negotiated with them on the order (I didn’t catch this at the time of the sale because it wasn’t shown to me…the really long form that gets signed at the end. The Finance individual had that part rolled over his desk and was only pointing me to where I was to sign and then he folded up the paper and put it in the pack). So now, as I was asked to, I called back to Liberty to explain what happened and they told me that they could get me the correct vehicle for the same price and they would make it all work. They did, in fact, make everything work...the numbers, the vehicle, the keys, everything. I am quite satisfied with how they handled the entire situation. If you want to be treated with respect and you want a fair deal...go to Liberty Chevrolet and speak with Matt (or their other Sales staff).
Just bought my 2013 Ford Focus ST from Janet Kramb up at Hines Park Ford, and it was by far the best dealer experience that I have ever had. I have been to some dealerships where the business was good, no complaints for them. And I have been to some dealerships that were just terrible trying to pressure me into a sale, and trying to only move their stock in disregard to what I wanted. Janet at Hines Park Ford was nothing like that, she worked with me to order me the car of my dreams! It was the first brand new car I ever bought so I was not sure of everything that I would have to do or how the process exactly worked and she was there the entire time to help me through it. After I signed the car I was in a hurry and had to rush out, but she invited me to come back to get a walk through on the features of it. I thought I had figured just about everything out by the next day, but I came back anyways just to see if there was something I missed. Boy am I glad I did that, she spent about a half hour to a whole hour walking me through every feature of the car and the MyFord Touch system that it came with! But it didn't even stop there, I noticed a scratch on one of the trim pieces that happened during the building of the car, she made sure that the service department took a picture and ordered the new part before I even signed for the car! I can not believe the excellent level of service that she gave me. I am for sure a customer for life with Janet, she was by far the best salesperson I have ever had the pleasure of working with.
Started purchasing my Ford vehicles @ the Plymouth location when I lived in Plymouth. When I moved to Brighton & saw that they were opening a New Hudson location, I was elated. In all my years of driving a Ford product, I bought my vehicles from HP & will continue to do so. So here it is 2014 & after seeing the new Escape, I decided to trade in my 2012 Escape & upgrade to the 2014 Titanium. My sales person, Delores Sciberras is the most low key but knowledgeable sales person I have ever dealt with. She instinctively knows what we ladies want/need & never pushes me to add an option that I won't use. After choosing my vehicles on Monday, I was able to pick it up on Friday during my lunch hour. She even contacted the insurance company so all paperwork was done. LOVE IT !! Yes, she spoils me but I deserve it.