I have beenn a customer of Schnelker for 39 years. I find these negitive comments laughable. We've bought numerous snowmobiles and rode them in 9 states and Canada. Mountain traveling required special set ups especially on older models and SM knew how to do it better then most. The Mercury Marine folks will tell you they are some of the best trained, most product knowledgeable in the country and they proved it while servicing our boats.