There have been many times I have seen Dave Pupura drop what he is doing to help a customer. They drop shoes off and don't call before they stop over to pick them up. He takes care of them. Sometimes he takes care of someone right way, when they are a frequent customer and "just need new heals". Not having that talent to fix heals, I would say he deserves credit for that. He does a marvelous job in dying shoes also. He polishes scuffed up shoes and makes them look new again. If you think your shoes aren't salvagable, think again. Take them to Star Shoe Repair first. Anything he says he can do, he does it well.