Do I have to give one star?????
I give this company.....ZERO stars! They were useless from the start! I went in, found a beautiful dress and loved it! A little while later, I had to postpone my wedding...they told me they could not hold my dress and if I didn't pick it up they were going to sell it in the store...with NO REFUND TO ME! Wow! Now I don't live close to New Glarus, so I had to have it sent to me...first of all, they sent it to the wrong address and luckily the lady who received it opened it up and called me....and I came and picked it up...next, they crammed it in the box and smashed it all up so it looked like it was a piece of garbage!!!! Despite all this, I then went back when I was going to get married (a few months later) and they said once the dress is taken out of the store, i cannot bring it back for alterations....but WAIT ... the best part is that I called 4 times before anyone would even return my phone call...they didn't care about my business anymore or what I thought or how I felt...because I took the dress out of the store...Because I didn't know where else to go for alterations, I even tried emailing the owner asking her to "please make this a good experience for me" and that I would order bridesmaid dresses from her if she did....but NO REPLY or phone call....after they told me I had to or they'd sell it.... well the next best part is....after all the young girls in the store kept telling me they'd have the owner call me back and she never did...I realized they never gave me the veil that I paid for! So I called and called and no one returned my phone calls ONCE AGAIN! Finally I just had to have my Mom call until she got a hold of the owner... a few weeks later they sent the veil after an ongoing battle! When I took my crammed up dress to another business to get it fitted, they gasped at how it looked from being crammed in a box....and looked at me in shock, saying "Oh my gosh! Who packed it like this? That is a big No no! You paid lots of money for a beautiful dress, why wouldn't they treat it nicely?" Why? Because they knew they were finished with me once the dress was out the door! I would NOT recommend going here...horrible service and business ethics!!! If you want to get jipped out of your money then you should go here! If not, find another reputable business...the owner has no character!