Upgraded IPhone to 6s at Creekside. Joshua was very thorough and helpful at that location. Beef is with Apple product. Software upgrade was the problem and spent over 3 hours on phone with Apple support to no avail. New phone, locked up and was phone less for 2 days. Was told could take into any Sprint location, but Creekside deferred me to Bus I35 location. This location fixed the problem but only after having to leave it with them for 2 hours at least. No problem, as husband went by to pick up phone before closing and someone accidentally unplugged it. Staff very apologetic and even gave me a "loaner" phone to use that was archaic and worked some of the time. They tried to make up for the inconvenience of having to drive back in to New Braunfels again! Jeanette, Royel, Courtnie and Aaron were all great and phone was unlocked saving all my "stuff". Have to give them credit for that! All were very nice, professional and courteous. Again, beef is with Apple products and not Sprint.
1659 S Interstate 35 Suite 104New Braunfels, TX 78130
From Business: Verizon Wireless authorized retailer, Cellular Sales, provides personalized customer service. Shop smartphones, tablets, plans, and connected devices. Get technical…
these guys are he best they do tv's, phones, game consoles, and anything that has a screen pretty much. my ps3 was messed up and they told me how to fix it even printed out instructions all of that for free. and got my dad a new phone and case. And took his old one that was broken.